Provide client insights and feedback to inform operational improvements and strategic decision-making
Conduct regular check-ins, business reviews, and site visits to ensure client satisfaction, proactively manage client retention and identify growth opportunities
Develop and maintain strong, long-term relationships with key stakeholders within client organizations
Serve as the primary point of contact for a portfolio of clients, ensuring their needs are understood and addressed company wide
attracting new clients,
Work in partnership with the VP, US Sales to achieve and exceed sales targets by closing new sales, onboarding new buildings, increasing conversion rates in existing buildings, and identifying and cross-selling new service opportunities within the assigned portfolio
Coordinate with the operations and field services teams to support Byng’s ability to deliver seamless project execution that exceeds client expectations
expanding existing client relationships,
Document all pertinent information from client interactions in the CRM portal
Leverage CRM tools to manage pipelines, track sales performance, and maintain accurate client records
Proactively work with business operations, client service and field services teams to address any concerns or issues, ensuring swift resolution and maintaining high levels of client satisfaction
Partner with business development, client service, business operations and field service teams, to support client engagement initiatives and showcase value
Collaborate with the account executive team, business operations, client service and field services (regional leadership and project management) teams to develop client-specific growth strategies aligned with company objectives
Work with other members of the Byng team, including Client Experience, Project Managers, Operations, Finance/Accounting, etc. to ensure they are informed as needed in managing the relationship
Manage the client experience within their portfolio, ensuring excellence at every touchpoint to drive positive NPS outcomes
Define and manage communications approach and tactics between Byng and clients within the portfolio
Prepare and present regular updates on client performance, sales progress, and NPS results to the Byng executive leadership team
Spend time in the field, reviewing active projects, to serve as the eyes and ears for clients – and identifying issues that must be addressed by our Byng team before the clients do
Requirements
crm
negotiation
problem solving
client experience
5+ years
portfolio management
Knowledge of the multi-family rental or renovation industry is an asset
Self-motivated, results-driven, and able to thrive in a fast-paced environment
Willingness to travel 40-60% throughout DE, MD and VA to visit customers.
Excellent communication, negotiation, financial and problem-solving skills
Demonstrated ability to meet or exceed sales and client satisfaction targets
Strong relationship-building and negotiation skills with a client-centric mindset
Unwavering ability to formulate a plan and then take-action with professional persistence to achieve traction and results
Client Experience and NPS
Proficiency with CRM software and sales tracking tools
Proven success in client portfolio management or sales, ideally within Property Management, construction, real estate, or related industries (+5 years)
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1951
Year Founded
Marks the beginning of the company's legacy in delivering end-to-end turnover and renovation solutions.
2025
Recent Investment Year
Received strategic growth capital investment from Unity Partners to accelerate expansion and innovation.
Five Decades
Industry Experience
Demonstrates extensive expertise in combining technology-enabled process management with on-the-ground trade coordination.
High-volume, end-to-end unit turnover and renovation solutions across Ontario and the Mid-Atlantic U.S.
Provides flooring, painting, cabinetry, plumbing, electrical, and drywall services with a vendor-managed, asset-light model.
Supports standard apartment turns and full suite repositioning, leveraging proprietary technology and integrated logistics.
Serves institutional owners and managers of multifamily and senior-living properties.
Combines operational scale with technology-driven process management to minimize vacancy and complexity.