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Customer Success Specialist – Visual Lease
Costar Group
Drive customer adoption, onboarding, and retention for Visual Lease platform.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
platform configuration
project management
risk management
implementation planning
requirements gathering
adoption monitoring
- Support expansion, renewal opportunities; understand what the business outcomes are for each named customer (Mid Market / Enterprise)
- Identify and manage retention risks
- Maintain project management tool to account for all project related items (project plans, deliverables tracking, time tracking, etc.) and update the tool timely to reflect client related notes, tasks, and events to assure accurate department reporting
- Identify business maturity level for assigned accounts; determine strategy for advancement to the next stage
- Communicate phases of the implementation with Clients and internal teams using VL Implementation Methodology
- Deliver customer platform reviews based on schedule cadence per business segment
- Collect customer feedback and stories and close feedback loops
- Remain up to date on product features and developed use cases to drive customers to best practice adoption
- Configure/implement Visual Lease platform, including modules, supporting lease fields, financial categories, users and security levels, access requirements and system administration
- Identify and manage risks related to project timelines when applicable
- Lead internal and external initiatives through cross-functional partnerships with sales, support, product management, and other teams which directly impact overall customer success and drive customer growth.
- Partner with Account Management team on overall customer retention strategy; Mitigate renewal risk
- Gather business requirements for client's integration strategy, and propose new ideas for further platform adoption
- Solicit participation for customer surveys (CSAT & NPS) and other advisory activities
- Ensure that customers derive maximum value from their investment in Visual Lease, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with other VL stakeholder teams to ensure adoption and a successful renewal.
What you bring
software learning
customer communication
travel
bachelor's
1-3 years
relationship building
- Experience, fluency and the ability to quickly learn software solutions
- Be able to adjust your communication style to assist customer on various levels of technical understanding and internally with different levels of leadership
- Willingness to travel to clients for onsite onboarding and trainings (approximately 5-10% travel)
- Proven track record of commitment and success in previous roles
- Excellent written and verbal communication skills
- A minimum of 1-3 years related experience interacting directly with customers and resolving customer concerns or challenges
- Bachelor’s degree required from an accredited, not-for-profit University or College
- Ability to organize and manage multiple and competing priorities
- Patience, positive demeanor and strong relationship-building skills
- 401(K) retirement plan with matching contributions
- Life, legal, and supplementary insurance
- Employee stock purchase plan
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
- Commuter and parking benefits
- Paid time off
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
- Virtual and in person mental health counseling services for individuals and family
- Tuition reimbursement
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- costar group does not provide visa sponsorship for this position.
- pre-employment substance abuse testing is performed.
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Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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