

A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
1 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurugram, Haryana, India
Onsite
Company Size
52,000 Employees
Service Specialisms
Sector Specialisms
The Manager – Customer Relationship is responsible for building and maintaining strong relationships with clients to ensure high satisfaction, retention, and business growth. The role involves understanding client needs, addressing concerns promptly, coordinating with internal teams for service delivery, and identifying opportunities for process improvement and cross‑selling. It requires excellent communication, problem‑solving, and interpersonal skills to enhance the overall client experience and strengthen long‑term partnerships.
The manager acts as the primary point of contact for all residents, handling queries, concerns, and service requests promptly and professionally while maintaining strong relationships to ensure high satisfaction and a positive living experience. Coordination with facility management, housekeeping, security, maintenance, and vendor teams ensures smooth day‑to‑day operations at the site.
Regular meetings, surveys, and feedback sessions are conducted to assess service quality and identify areas for improvement. All resident communications, notices, and updates are shared effectively and professionally, and move‑in/move‑out processes are managed with proper documentation and onboarding.
Collaboration with operations and finance teams supports billing, payment collection, and record maintenance related to resident services. Service level agreements with vendors and contractors are monitored to ensure consistent quality, and community engagement initiatives, events, and programs are supported to strengthen resident relationships.
Cushman & Wakefield offers a global platform for career development, a promotion‑from‑within culture, and a strong commitment to diversity and inclusion. Employees benefit from a flexible, technology‑enabled work environment, continuous learning opportunities, and a comprehensive benefits program. The firm operates in nearly 400 offices across 60 countries with more than 52,000 employees and generated $9.5 billion in revenue in 2023.