Microsoft 365 Lead

Description

• Troubleshooting and Support: Provide Tier 2/3 support for Microsoft 365-related issues, escalate complex problems, and coordinate with Microsoft support when necessary.
• Change Management: Plan and execute upgrades, migrations, and new feature deployments in a structured manner.
• Staying Current: Keep up to date with Microsoft 365 roadmap, new features, updates, and best practices.
• Power Platform Management: Oversee environment setup, app deployment, user permissions, data policies, and integration workflows.
• Training and Documentation: Develop user guides, conduct training sessions, and document procedures for internal staff.
• Participation in on-call rotation and disaster recovery activities may be required.
• Disaster Recovery and Backup: Ensure that appropriate backup strategies are in place for Microsoft 365 data and services and participate in disaster recovery planning.
• Microsoft Teams Administration: Configure Teams settings, manage channels, guest access, policies, and app integrations.
• Email Administration: Oversee Exchange Online mailboxes, distribution lists, policies, and anti-spam settings.
• Entra Administration: Manage user accounts, groups, and licenses in Microsoft 365 Admin Center. Monitor license usage and suggest cost-saving strategies.
• Security and Compliance: Implement and maintain security measures, including Multi-Factor Authentication (MFA), conditional access policies, data loss prevention (DLP), and auditing.
• May require occasional after-hours or weekend work for critical updates or incident response.
• SharePoint and OneDrive Management: Administer document libraries, sites, permissions, sharing settings, and data retention policies.
• Microsoft 365 Tenant Management: Oversee the administration of Microsoft 365 tenants, including Exchange Online, SharePoint Online, Teams, OneDrive, and other associated services.
• Monitoring and Reporting: Utilize Microsoft 365 reporting tools and dashboards to monitor usage, security events, and system health.
• Setup and configuration of Privileged Identity Management (PIM), Single Sign-On (SSO) and Security Assertion Markup Language (SAML).

Requirements

• Certifications:Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate, or Azure certifications are highly desirable.
• Familiarity with Office 365 migration tools and processes.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Experience: Experience with Microsoft 365 administration in a mid-to-large enterprise environment.
• Strategic Mindset: Ability to align Microsoft 365 features and capabilities with organizational goals.
• Strong analytical and problem-solving abilities.
• Attention to detail and commitment to quality.
• Ability to work independently and as part of a team.
• Innovative Thinking:Willingness to suggest new tools and approaches to improve productivity and security.
• Experience with Azure Active Directory and related security controls.
• Understanding of network fundamentals and cloud architecture.
• Strong PowerShell scripting skills for automation and bulk operations.
• Education:Bachelor’s degree in computer science, Information Technology, or a related field preferred.
• Adaptability: Comfortable working in a dynamic environment with frequent changes in technology and business needs.
• Proactive attitude toward learning and adopting new technologies.
• Knowledge of compliance, retention, and data governance policies.
• Proficiency with Microsoft 365 Admin Center, Exchange Online, SharePoint Online, Teams, and OneDrive.
• Based in Ireland, the UK or Poland.
• Experience with mobile device management (MDM) and endpoint protection.
• Excellent communication and interpersonal skills for interaction with technical and non-technical staff.

Benefits

• This position offers a hybrid work environment, requiring onsite presence 2-3 days per week.

Training + Development

Interview process

Visa Sponsorship

Security clearance