Customer Relations Specialist at Lucifer Lighting in San Antonio, Texas Metropolitan Area | Kablio

Role

Description

territory management

customer service

problem solving

sales training

order management

product marketing

Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.

Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.

Requirements

bachelor’s

customer support

infor syteline

salesforce

microsoft office

detail‑oriented

Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.
At least two years of experience in roles involving customer support.
Excel in a fast-paced work environment with a bent towards collaboration
Positive personality and enjoys assisting customers by telephone
Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.
Strong organizational skills and highly-developed attention to detail
Ability to comprehend technical details and technical literacy
Solid computer skills
Effective listening skills and emotional intelligence, with ability to read between the lines
Very strong verbal and written communication skills
Familiarity with Infor Syteline ERP and/ or Salesforce CRM.
Experience in the lighting industry.
Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint

Benefits

Smoke free workplace.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a passion for exceptional lighting design and quality manufacturing.
Specializes in crafting architectural lighting solutions that blend aesthetics and performance.
Known for unique, customizable products suited for both residential and commercial spaces.
Offers a wide range of high-end, energy-efficient lighting products that redefine environments.
Provides solutions for a variety of projects, from upscale residential builds to large-scale commercial developments.
Excels in delivering lighting that enhances the architectural features and experience of any space.
Their products are designed with the intent to integrate seamlessly into different environments.
Pioneering designs have made them a sought-after name in the world of architectural lighting.

Culture + Values

We design with intent
Multi-generational, family-owned … grew out of a love for art, design, and engineering
Goal is to increase people’s ability to see, enjoy, appreciate, and experience every nuance of special objects, fine art, haute cuisine, and unique spaces
Old-world craftspeople, degreed engineers, skilled machine operators … create the world’s best lighting fixtures
In-house quality control … 100% function testing of all finished goods
Machined components held to aerospace-grade tolerances
Key components are made of solid metal, instead of plastic or sheet metal
Flexible, quick-turn manufacturing … handle custom orders and aggressive timelines
Investment in advanced CAD software, CNC machinery, robotic assembly, and metal fabrication equipment
Ownership drives culture including celebrations and acknowledgements, open door policy, listening to ideas and checking in with people
Fantastic team”; employees describe coworkers as “extremely nice” and “a tight community” on Glassdoor

Environment + Sustainability

52% energy efficiency

High-efficiency VRF systems

The company's campus uses high-efficiency VRF systems that account for 52% of its capacity, reducing energy consumption effectively.

98% metals recycled

Recycled materials in products

The company ensures that 98% of metals used in products are recycled or repurposed, minimizing waste and promoting sustainability.

90% paint waste reduction

Efficient paint line operations

Automated paint line processes have reduced paint wastewater by 90% since 2022, significantly lowering environmental impact.

LEED Silver certification

Sustainable headquarters design

The company's headquarters achieves LEED Silver certification through adaptive reuse, energy efficiency, water conservation, and material optimization.

All products packaged in boxes made from 60–100% post-consumer recycled content.
Stainless steel 60%, steel 70%, aluminum 80% of incoming raw metals recycled.
95%+ capture rate for waste liquids (oils, metal-working fluid, mop water).
Over 93% of product families compliant with BAA and BABAA federal content standards.
Luminaires use advanced LEDs reducing wattage, deliver tens of thousands of hours, comply with JA8-2019, most have Declare Label; several are LBC Red List Approved.

Inclusion & Diversity

3.9/5

Diversity & Inclusion Rating

Glassdoor's assessment of the company's diversity and inclusion efforts.

60%

Employee Satisfaction

Percentage of employees who would recommend the company to a friend.

77%

CEO Approval

Employee approval rating of the CEO.

10 Paid Holidays

Number of company-paid holidays provided annually.

Employee-reported initiatives include employee of the month, ice cream Fridays, holiday shutdown, free lunches for holidays and goals.
The company offers a 401(k) retirement savings plan with company matching.
Glassdoor reviews highlight positive attributes such as 'ownership cares about welfare of employees', 'fantastic team', and 'wonderful place to work'.
The company does not publicly disclose gender ratios or specific gender-based targets.

Articles

Projects

About Us

Role

Description

territory management

customer service

problem solving

sales training

order management

product marketing

Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.

Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.

Requirements

bachelor’s

customer support

infor syteline

salesforce

microsoft office

detail‑oriented

Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.
At least two years of experience in roles involving customer support.
Excel in a fast-paced work environment with a bent towards collaboration
Positive personality and enjoys assisting customers by telephone
Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.
Strong organizational skills and highly-developed attention to detail
Ability to comprehend technical details and technical literacy
Solid computer skills
Effective listening skills and emotional intelligence, with ability to read between the lines
Very strong verbal and written communication skills
Familiarity with Infor Syteline ERP and/ or Salesforce CRM.
Experience in the lighting industry.
Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint

Benefits

Smoke free workplace.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a passion for exceptional lighting design and quality manufacturing.
Specializes in crafting architectural lighting solutions that blend aesthetics and performance.
Known for unique, customizable products suited for both residential and commercial spaces.
Offers a wide range of high-end, energy-efficient lighting products that redefine environments.
Provides solutions for a variety of projects, from upscale residential builds to large-scale commercial developments.
Excels in delivering lighting that enhances the architectural features and experience of any space.
Their products are designed with the intent to integrate seamlessly into different environments.
Pioneering designs have made them a sought-after name in the world of architectural lighting.

Culture + Values

We design with intent
Multi-generational, family-owned … grew out of a love for art, design, and engineering
Goal is to increase people’s ability to see, enjoy, appreciate, and experience every nuance of special objects, fine art, haute cuisine, and unique spaces
Old-world craftspeople, degreed engineers, skilled machine operators … create the world’s best lighting fixtures
In-house quality control … 100% function testing of all finished goods
Machined components held to aerospace-grade tolerances
Key components are made of solid metal, instead of plastic or sheet metal
Flexible, quick-turn manufacturing … handle custom orders and aggressive timelines
Investment in advanced CAD software, CNC machinery, robotic assembly, and metal fabrication equipment
Ownership drives culture including celebrations and acknowledgements, open door policy, listening to ideas and checking in with people
Fantastic team”; employees describe coworkers as “extremely nice” and “a tight community” on Glassdoor

Environment + Sustainability

52% energy efficiency

High-efficiency VRF systems

The company's campus uses high-efficiency VRF systems that account for 52% of its capacity, reducing energy consumption effectively.

98% metals recycled

Recycled materials in products

The company ensures that 98% of metals used in products are recycled or repurposed, minimizing waste and promoting sustainability.

90% paint waste reduction

Efficient paint line operations

Automated paint line processes have reduced paint wastewater by 90% since 2022, significantly lowering environmental impact.

LEED Silver certification

Sustainable headquarters design

The company's headquarters achieves LEED Silver certification through adaptive reuse, energy efficiency, water conservation, and material optimization.

All products packaged in boxes made from 60–100% post-consumer recycled content.
Stainless steel 60%, steel 70%, aluminum 80% of incoming raw metals recycled.
95%+ capture rate for waste liquids (oils, metal-working fluid, mop water).
Over 93% of product families compliant with BAA and BABAA federal content standards.
Luminaires use advanced LEDs reducing wattage, deliver tens of thousands of hours, comply with JA8-2019, most have Declare Label; several are LBC Red List Approved.

Inclusion & Diversity

3.9/5

Diversity & Inclusion Rating

Glassdoor's assessment of the company's diversity and inclusion efforts.

60%

Employee Satisfaction

Percentage of employees who would recommend the company to a friend.

77%

CEO Approval

Employee approval rating of the CEO.

10 Paid Holidays

Number of company-paid holidays provided annually.

Employee-reported initiatives include employee of the month, ice cream Fridays, holiday shutdown, free lunches for holidays and goals.
The company offers a 401(k) retirement savings plan with company matching.
Glassdoor reviews highlight positive attributes such as 'ownership cares about welfare of employees', 'fantastic team', and 'wonderful place to work'.
The company does not publicly disclose gender ratios or specific gender-based targets.

Articles

Projects

About Us