Description

Operations Specialists are the first and lasting impression for every guest. They create a welcoming, inclusive, and safe environment by modeling warm, human‑centered service, supporting front‑desk operations, and helping maintain a clean and organized facility. They may also assist with gym programs, birthday parties, and special events.

• Greet and orient guests, conducting facility tours with warmth and clarity.
• Assist customers with memberships, purchases, returns, and account updates at the register.
• Maintain clean, organized gym spaces, restock retail items, and follow daily cleaning checklists.
• Ensure safety by verifying waivers, performing safety walkthroughs, administering first aid, and reporting hazards.
• Facilitate group check‑ins, birthday parties, and event participation; support climbing, fitness, and yoga classes as needed.
• Participate in staff meetings, training sessions, and uphold company values.

Requirements

Our culture emphasizes inclusivity, quality, local focus, and growth. Team members are expected to demonstrate these values daily, contributing to a supportive work environment that fosters movement, belonging, and community. The role may require flexible scheduling, including evenings, weekends, and early‑morning shifts, and the ability to stand for up to six hours at a time.

• Requirements: prior customer service or cashier experience, strong communication skills, enthusiasm for climbing and fitness, ability to follow procedures independently and in a team.
• Availability: flexible schedule including evenings/weekends; early‑morning shifts 5:45 am‑noon Mon‑Wed; ability to stand up to 6 hours.

Benefits

Bouldering Project is more than a climbing gym—it’s a community driven by the belief that climbing, movement, and connection should be accessible to everyone. We serve nine U.S. markets with world‑class climbing, yoga, fitness offerings, and welcoming spaces for climbers of all levels, families, and fitness enthusiasts.

This is a part‑time, hourly position with compensation based on experience and local market benchmarks. Perks include a free Bouldering Project membership for you and a plus‑one, discounts on gear and merchandise, commuter benefits, wellness programs, and eligibility for a 401(k) retirement plan.

• Benefits: free membership for employee + guest, gear discounts, commuter benefits, wellness programs, 401(k) eligibility, supportive work culture.

Training + Development

Interview process

Visa Sponsorship

Security clearance