Manager, Field Services
Willscot
Manage delivery, repairs, installations, and returns across markets to meet performance goals.
10 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Olive Branch, MS
Field
Company Size
4,500 Employees
Service Specialisms
Modular Building Solutions
Portable Storage Solutions
Project Management
Construction Services
Turnkey Solutions
Fleet Management
Site Services
Temporary Space Solutions
Sector Specialisms
Construction & Builders
Energy & Industrial
Retail & Distribution
Manufacturing
Education & Government
Healthcare & Entertainment
Role
What you would be doing
dispatch planning
route optimization
dot compliance
fleet management
safety documentation
vendor coordination
- Conducts periodic safety meetings and maintains safety documents and logs.
- Manages delivery & installation profit margin
- Assists Drivers in change of schedule or route issues, when necessary
- Manage employee health and safety through Safety Save, training, observations, and regularly scheduled assessments.
- Monitors and documents DVIR and preventative maintenance files
- This position may require field visits, ride-alongs and customer inspections
- Responsible for reporting and documentation related to Market delivery and installation
- Reviews and receives purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
- Ensures operating standards are trained, communicated, and maintained.
- This role owns all DOT compliance within its assigned territory whether directly or through one or more dispatchers
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Dispatchers / Transportation Coordinators, Productions Supervisors, Drivers, Field Service Techs, Set Up Crews, Branch Coordinator
- Build sustainable relationships and trust with vendors through open, proactive communication
- Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
- Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
- May manage one or more Branch Administrative employees
- Conducts business in compliance with all Environmental Health & Safety Policies.
- Coordinates fleet readiness with branch partners to meet customer demand within assigned Market(s).
- Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Review Drivecam coaching opportunities and take action as necessary
- Scheduling, route planning and optimization
- Ensure drivers document damages at retrieval and return
- Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.
- Conducts performance discussions and training
- Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
What you bring
salesforce
ms office
dot compliance
crm
bachelor’s
p&l
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
- 3 years logistic experience
- Experience managing a unit or departmental P+L
- Strong customer service orientation, active listening, excellent oral/written communication
- Experience applying creativity to problem-solving
- Trustworthy & Reliable
- OR 2 years of experience with WillScot
- 3 years’ experience managing 10 or more employees across more than one location
- Salesforce experience
- MS Office/Excel/Word/Outlook experience
- High school diploma, GED, or 3 years of applicable experience
- Experience working directly with customers by phone and email
- Ability follow direction and meet deadlines in a fast-paced environment
- Familiarity with DOT compliance and vehicle telematics
- Experience working with outside vendors, including pricing and schedule negotiations
- Familiarity with CRM system or other contact management platform
- Bachelor’s degree preferred
- 7 years’ work experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1944
Year Established
Pioneered the concept of modular office spaces.
2020 Merger
Became Industry Leader
Merged with Mobile Mini, establishing a dominant presence in temporary space solutions.
$2.4B Revenue
Annual Revenue
Generated significant revenue through innovative turnkey site solutions.
260+ Locations
Branch Network
Operates across North America, maintaining a vast network of drop lots.
- Pioneered the use of modular office spaces.
- Rebranded in 2024 with the tagline 'Right From the Start'.
- Offers solutions such as construction site offices, temporary classrooms, event spaces, and mobile healthcare clinics.
- Specializes in providing modular offices, classrooms, blast-resistant modules, and climate-controlled storage units.
- Dedication to Health and Safety
- Commitment to Inclusion and Diversity
- Drive to Be Excellent
- Trustworthiness and Reliability
- Devotion to Our Customers
- Focus on Our Community
7x refurbished
Modular Units Refurbished
Modular units are refurbished up to 7 times over 20 years, significantly extending their lifecycle.
400+ vehicles
Decommissioned Diesel Vehicles
Over 400 diesel vehicles were decommissioned in 2023 as part of efforts to reduce greenhouse gas emissions.
20% GHG reduction
CNG Truck Emissions
Piloting compressed natural gas (CNG) trucks that reduce greenhouse gas emissions by approximately 20% compared to diesel alternatives.
100M sq ft
Reusable Units Leased
Leasing over 100 million square feet (~2,000 football fields) of reusable units, minimizing waste and promoting circularity.
- Improve energy efficiency of products through innovation and customer collaboration in energy-efficiency reporting
- Minimize waste sent to landfills via reuse, recycling, waste characterization studies, reducing packaging and single-use products
- Board-directed ESG strategy since 2020 focused on environmental responsibility and set for inaugural Corporate Responsibility Report in 2024
- Greenhouse gas and waste tracking baseline established in 2022; piloting alternative fuel vehicles, replacing older vehicles with efficient or electric alternatives
Since 2022
ESG Strategy Implementation
The company has formally integrated inclusion and diversity as a key aspect of its ESG strategy since 2022.
3.3★ Rating
Glassdoor D&I Rating
The company holds a 3.3-star rating for Diversity & Inclusion on Glassdoor, based on 346 ratings.
- Inclusiveness Resource Teams: Women of WillScot (WOW), BOLD (Black Organization for Leadership & Direction), Veterans United, Hispanos, PRISM
- Ongoing oversight and dedicated roles for DEI, with training on respectful communication, bystander intervention, whistleblower protection
- No gender representation percentages publicly disclosed, but structured focus on improving inclusion and diversity across all levels as part of ESG pillars
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