Service Project Manager

Description

Provides effective leadership, supervision and delivery of projects within field service, operations, and manufacturing functions, collaborating closely with the project owner. Responsible for successful delivery of all work elements, ensuring compliance with specifications, on‑time, on‑budget, and meeting quality requirements. Also serves as backup support for the Technical Specialist and provides field technician service support for startup, commissioning, and IST when required.

The incumbent will oversee warranty phase interactions, coordinate with project managers to resolve site issues, create warranty support plans, communicate project information to management, and handle contractual claims, progress reporting, and documentation updates. They will manage project schedules, daily client interactions, and ensure timely responses to support requests while escalating issues as needed.

Additional duties include communicating sensitive information tactfully, understanding revenue, P/L, pricing and billing, following up on unpaid invoices, ensuring legal and project documents are completed and stored, reviewing project scope for cost and profitability, capturing lessons learned, participating in an after‑hours technical support hotline, and traveling as required.

• Serves as the primary contact during the warranty phase of projects that have completed Munters field service activities through substantial completion and have been handed over to the owner/customer.
• Guides and oversees systemic level site issues with support of job specific Project Manager.
• Gains a comprehension of customer warranty issues through communication and interfacing with the customer, Munters Service Technicians and Munters Project Managers; creates and executes warranty support plans within Munters warranty requirements.
• Effectively communicates relevant service project information to management.
• Prepares contractual claims including extensions of time, prolongation cost, acceleration cost and other contractual claims in support of field service projects.
• Develops and delivers progress reports, proposals, requirements documentation as needed for service project support, including revising original IOMs and Equipment Maintenance Checklists.
• Manages day-to‑day aspects of all assigned projects.
• Manages day-to‑day client interactions.
• Provides timely response to all warranty/project support requests.
• Resolve and/or escalate issues in a timely fashion.
• Follows up with clients, when necessary, regarding unpaid invoices.
• Ensures service project legal documents are completed and signed on a timely basis.
• Ensures service project documents are complete, current, and stored appropriately.
• Follows through and reviews project scope to ensure cost and profitability are being met.
• Keeps track of lessons learned and shares those lessons with management.
• After‑hours Technical Support Hotline (part of the 24/7 on‑call rotation).
• Technical Standards – ensures organizational adherence to engineering standards, establishing and monitoring work against safety procedures and assessing processes and projects as required.

Requirements

The position requires broad engineering knowledge, adherence to technical and safety standards, strong documentation and record‑management skills, excellent communication and interpersonal abilities, self‑motivation, attention to detail, ability to prioritize under pressure, and proficiency with Microsoft Word and Excel.

Candidates should hold a BA/BS in Project Management, Construction Management, Engineering, or a related field, or possess equivalent experience, and have at least ten years of experience managing multi‑million‑dollar HVAC projects. The role may involve heavy physical work, climbing, lifting, and the need for good visual acuity.

• Proficient in project schedule management.
• Understands how to communicate difficult/sensitive information tactfully.
• Understands basic revenue models, P/L, and cost-to-completion projections.
• Understands pricing model and billing procedures.
• Travels as needed in support of projects.
• Engineering Knowledge – exhibits and applies wide engineering knowledge in own area of responsibility and working knowledge of other engineering disciplines to provide required support, leveraging this knowledge to meet and exceed industry standards.
• Displays an excellent understanding of engineering standards to analyze the cost, time and quality of projects and initiatives.
• Safety, Health & Environment – exhibits knowledge and skills in implementing safety management and responding to emergencies, applying in‑depth knowledge of safe working practice and systems to monitor strict compliance.
• Documentation & Record Management – demonstrates proficiency in process documentation, handling and retrieval of data to make valid manuals available across the organization.
• Strong communications/interpersonal skills.
• Self‑motivated and driven.
• Detail‑oriented with strong organizational skills.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong computer skills including Microsoft Word and Excel.
• BA/BS in Project Management, Construction Management, Engineering, or related field; equivalent combination of education, training, and experience may be qualifying.
• 10+ years’ experience in management of multi‑million‑dollar projects specific to HVAC equipment and installation preferred.
• Heavy work: exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting.
• Worker is required to have close visual acuity to perform activities such as preparing and analyzing data, viewing computer terminals, extensive reading, etc.

Benefits

Munters offers medical, dental and vision coverage, a 401(k) plan, paid time off, and referral bonuses. The company is an equal‑opportunity employer committed to diversity, inclusion, and a harassment‑free workplace, supporting employee well‑being, work‑life balance, and community involvement.

• Medical, dental and vision.
• 401K.
• Referral bonuses.

Training + Development

Interview process

Visa Sponsorship

Security clearance