Payments Reconciliation Team Leader
Urban Utilities
Lead payment reconciliation team, improve processes and ensure compliance.
4 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Brisbane, Queensland, Australia
Hybrid
Company Size
1,100 Employees
Service Specialisms
Water and Sewerage Services
Asset Management
Engineering
Project Management
Construction Services
Design
Consulting
Operations and Maintenance
Sector Specialisms
Water Distribution
Wastewater Transport
Wastewater Treatment
Recycled Water Treatment
Water Supply
Operations and Maintenance
New Infrastructure
Retail Services
Role
What you would be doing
client relations
payments reconciliation
team management
process automation
compliance
We currently have an opportunity for a Payments Reconciliation Team Leader on a max term arrangement to May 2026, following some internal movement within the Financial Transaction teams. This important role leads the delivery of cost effective and efficient customer payment and cash reconciliation processes across Urban Utilities’ payment channels. The Payments Reconciliation Team Leader is responsible for coordination and management of the daily activities of the Payments Reconciliations Team and will lead and contribute to ongoing improvement and automation opportunities to deliver contemporary and seamless transaction services, whilst ensuring compliance with obligations and financial controls.
- Build strong relationships with both internal and external customers.
What you bring
3-6 years
accounts receivable
process improvement
excel
leadership
medical test
Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.
- 3 – 6 years’ experience in a similar role.
- Accounts receivable experience (is required).
- Experience with identifying and implementing initiatives and process improvements.
- Intermediate excel skills.
- Ability to lead and motivate your team through change.
- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment medical required, may include drug and alcohol testing and other background checks.
Company
Overview
2010
Founded
Year the company was formed through the merger of five councils' water operations.
1.6M
Customer Reach
Number of people served across five regions in Queensland.
19,000 km
Network Span
Total length of the distribution network serving the regions.
1923
Historical Milestone
Year the Luggage Point Resource Recovery Centre began operations.
$5M
Green Innovation
Investment in an algae-driven water treatment project.
$65M
Infrastructure Upgrade
Funding allocated for pump-station improvements.
$879M
Annual Revenue
Annual income supporting operations and innovations.
- stepped forward as Queensland's largest distributor–retailer.
- remains a national pioneer–first to use activated sludge and now a hub for algae and Anammox innovation.
- Their recycling efforts turn waste into value—biogas powers operations, recycled water irrigates native plantings and even feeds koala habitat restoration.
- WE’RE CONNECTED. We're here for each other and our customers. We generously share our talent, time and knowledge.
- WE’RE ALL IN. We're one team. We've got grit, can always be counted on and love what we do.
- WE KEEP IT REAL. We're good humans. We embrace real and meaningful conversations. We bring our whole self to work.
- WE’RE EVOLVING. We're curious, we challenge the status quo to create change that adds value.
2032
Net-Zero Target
Committed to achieving net-zero carbon emissions by the year 2032, aligning with the Brisbane 2032 Olympic & Paralympic Games.
100%
Renewable Energy Goal
Aims to achieve 100% renewable energy use by 2032 through energy efficiency, onsite generation, solar, and cogeneration.
127.5 GWh
Clean Energy Generated
Generated 127.5 gigawatt-hours of energy through cogeneration and solar since formation, enough to power over 27,000 homes annually.
5,000 Ha
Land Rehabilitation
Plans to rehabilitate 5,000 hectares of land in the service region through local offset projects.
- Treats up to 32 million litres/year of organic supermarket waste into biogas to power Luggage Point Resource Recovery Centre.
- Generated 12,610 MWh (13.2% of total FY23 electricity use) from waste; planted 1,100 native gum trees irrigated with recycled water.
- Uses Australian-first Anammox biological treatment at major plant to reduce energy use.
85% increase
First Nations Supplier Spend
Achieved an 85% increase in expenditure with First Nations suppliers through the Innovate Reconciliation Action Plan.
- Developed and publicly disclosed Innovate Reconciliation Action Plan with outcomes including over 85% increase in First Nations supplier spend.
- In FY23 sustainability report: emphasised focus on safe, engaged workforce.
- No gender‑specific statistics publicly available.
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