Leasing Associate

As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.

• Conduct sales and leasing activities including property viewings, enquiry follow-ups, and converting leads into bookings
• Follow up on documentation, contract returns, and payment processing
• Conducts minor ad hoc cleaning duties when necessary to maintain community standards
• Provide a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression
• Responds promptly and positively to resident enquiries and complaints in line with Greystar’s customer service standards and complaints procedures
• Ensure accurate and timely updates to all data capture systems and CRM tools
• Delivers exceptional front-of-house service, anticipating resident needs and exceeding expectations
• Supports the planning and delivery of resident events and community activities
• Assists with resident move-ins and move-outs, ensuring a smooth and welcoming transition
• Respond promptly and professionally to online (webchat) and email enquiries
• Screens and manages access for property visitors, guests, and contractors to maintain safety and security
• Reports equipment malfunctions, safety hazards, and incidents promptly, and supports resolution
• Support other communities when needed, including cross-selling opportunities based on resident requirements
• Conduct scheduled apartment visits and manage resident cancellations in line with company standards
• Completes all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries
• Suggests and implements improvements to enhance operational efficiency and resident satisfaction
• Stays up to date with industry trends, policies, and technologies relevant to the role through training and independent research
• Monitors and ensures compliance with Health & Safety and other operational policies
• Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets

• You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets.
• Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.