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Property Services Planner
Riverside
Schedule repairs, allocate operatives, monitor progress and ensure timely service delivery.
5d ago
£31,766 - £31,766
Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Dartford, England, United Kingdom
Field
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
it operations
pda management
resource scheduling
cost control
repair monitoring
client liaison
- Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
- Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.
- Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure.
- May occasionally oversee work of an apprentice and work as part of a team or alone.
- The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.
- A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
- Assist with the delivery of day-to-day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.
- Managing expectations of client and service users.
- Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
- Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost.
- Effective management of operative diaries and resource.
- Working with some vulnerable service users / groups.
- Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
- Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
- Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
- Correct priority target assigned to work.
What you bring
gcse
problem solving
time management
computerised systems
customer focus
negotiation
- Decision making and problem solving.
- Educated to GCSE (or equivalent) in English & Maths.
- Good time management, planning & organisational skills.
- Able to work alone or as part of team, demonstrates company values e.g. customer first.
- Experience of working in a pressurised environment and dealing with challenging situations.
- The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff.
- Good on computerised systems.
- Communication skills
- Strong customer experience ethos.
- Organisational skills
- Good written, verbal, questioning & interpersonal skills.
- Negotiating skills
- Competitive pay & generous pension
- Flexible working options available
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- company is surrendering its sponsorship licence and cannot sponsor any candidates.
Information not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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