Customer Experience Team Member
Colliers
Provide front‑of‑house hospitality and elevate customer experience at Aire Park.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Leeds, England, United Kingdom
Onsite
Company Size
22,940 Employees
Service Specialisms
Consulting
Corporate Facilities
Investment Services
Landlord Representation
Tenant Representation
Project Management
Urban Planning
Property Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
fault logging
app content
visitor management
front desk
training records
customer service
- Adhere to Aire Park’s H&S protocols
- Support the Aire Park team’s initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the Park.
- Ensure the fundamentals of customer services are followed and delivered to the highest standards
- You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
- Identify opportunities to enhance the customer experiences by being innovative and creative
- Identify opportunities to engage and collaborate with local businesses, community groups and with Leeds City Council for the benefit of the Aire Park community
- Ensure front of house areas are always immaculately presented
- You will communicate to provide required information as well as offer prompt resolutions
- Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
- Build professional relationships with clients, occupiers, guests and stakeholders
- Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
- Assist the management team in maintaining and updating content for the Aire Park occupier service Ap.
- Log any property faults/issues with the helpdesk and inform the Aire Park Estates Team.
- Ensure property visitor management processes are strictly followed
- Deal with complaints and offer prompt resolutions, escalate where necessary
- You will be aware of your areas for development and learn from your mistakes
- Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
What you bring
hospitality
ms office
communication
accuracy
teamwork
time management
- You understand the importance of effective communication, both written and verbal skills
- You will have a proactive approach and showcase a flexible mindset
- Experience in the hospitality sector (hotels, restaurant, aviation, concierge retail) sector is necessary
- You comply with all company legislative and regulatory requirements, policies and procedures
- You will work well individually and as part of the team
- You deliver high levels of accuracy of information, data and attention to detail
- You will demonstrate a positive mindset towards the changing expectations and market trends
- Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
- Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client
- You demonstrate excellent organizational and time management skills
- Good literacy and numeracy skills
- You possess commercial awareness and latest customer experience trends
- You are aware and can recall the Colliers values, vision and mission
- Possess excellent oral and written communication skills
- You continuously demonstrate delivery of exceptional customer experiences.
- You understand how the role you do contributes to the overall success of Beyond: Front of House service offering and Aire Park
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Interview process
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Company
Overview
$5B Revenue
Annual Revenue
Delivers nearly $5 billion in annual revenue across its services.
76 Acquisitions
Growth Through Mergers
Expanded its portfolio through 76 strategic acquisitions over the past decade.
$100B Assets
Real Assets Managed
Manages over $100 billion in real assets through private capital strategies.
20% Returns
Shareholder Growth
Achieved compounded shareholder returns of ~20% annually over 30 years.
- A global leader in real estate and infrastructure, evolving from regional roots.
- Diversifies services across real estate, engineering, and investment management.
- Handles high-value transactions and manages large-scale infrastructure projects.
- Offers comprehensive advisory and consulting services globally.
27.6% reduction
Emissions Reduction
Achieved a 27.6% reduction in Scope 1 & 2 emissions per square foot from 2021 to 2024.
170 vehicles
Electric Vehicle Fleet
Expanded electric vehicle fleet to over 170 vehicles, representing a fivefold increase in two years.
87.4% offices
Health-Safety Ratings
87.4% of Colliers offices ≥ 2,500 sq ft earned WELL Health-Safety ratings in 2024, up from 35% in 2022.
AA rating
ESG Performance
Received MSCI ESG rating of AA as of February 2024.
- Launched Built to Last sustainability strategy with pillars: Environmental sustainability, Workplace experience, Ethical governance & practices.
- Science Based Targets Initiative (SBTi)-approved Scope 1, 2 & 3 emissions reduction targets for 2030, aligned with Paris Agreement 1.5 °C goal.
- Aim to halve global building emissions by 2030 and fully decarbonize all operational buildings by 2050.
33.5% Women
Management Roles Globally
Percentage of women held in management roles as of 2023, showing an increase of 1.8 percentage points since 2021.
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