Director, Human Resources Operations

Description

• Oversee the delivery of core HR services across the U.S. & Canada
• Ensure compliance with all applicable federal, state, and local employment laws and regulations; proactively update policies and practices as needed
• Continue implementation a shared services model that supports rapid growth and evolving business needs
• Oversee payroll operations for a multi-state workforce, ensuring accuracy, compliance with regulations, and adherence to company policies
• Lead the addressing of employee relations issues, including disputes, investigations, and disciplinary actions, with fairness and consistency
• Conduct workforce data analysis using HRIS/talent systems to identify trends and support strategic decision-making
• Partner on leadership development, career pathing, and succession planning initiatives to strengthen organizational capability
• Continuously improve processes to enhance speed, accuracy, and employee experience
• Standardize workflows across North America while ensuring compliance with local labor laws
• Champion a culture of continuous improvement and data-driven decision-making
• Partner with Finance to manage payroll reporting, audits, and reconciliations, maintaining strong internal controls
• Leverage platforms (primarily UKG) to drive automation, enable self-service, and reduce manual effort — creating space for strategic, high-impact work
• Support continuous learning initiatives that enhance workforce skills, engagement, and readiness for future growth
• Collaborate with the Talent Development team to design and deliver training, professional development, and certification programs that align with organizational goals
• Partner with senior leadership to align HR strategy with organizational goals
• Oversee the development, implementation, and administration of HR policies, processes, and programs
• Drive performance management programs that support employee development, engagement, and organizational effectiveness
• Partner with Talent Acquisition to identify staffing needs and implement best practices for sourcing, selection, and onboarding of production employees
• Provide relevant data on people metrics, analyzing and identifying trends and making recommendations in response to operational needs and develop strategies for future opportunities
• Partner with global operations leaders and HR colleagues to co-create scalable, globally aligned processes, balancing global consistency with regional nuance to deliver solutions that are both efficient/effective and locally relevant
• Lead annual audits and ensure timely submission of required reports, including Form 5500 filings
• Lead, develop, and mentor HR team members across multiple divisions and geographies
• Support initiatives to strengthen employee morale, recognition, and engagement across divisions

Requirements

• Adaptability and a proactive approach to addressing organizational needs
• Experience in manufacturing or industrial environments (ex. 80% of the population are production employees)
• 10+ years of experience in comparable HR roles with at least 3 years in a people leadership capacity - this is not an HR Business Partner role
• Skilled in data-driven decision-making, using metrics and feedback to inform strategy and continuously improve service delivery
• Excellent stakeholder management skills, with the ability to influence across functions and geographies
• Deep understanding of labor laws and compliance, with experience navigating regulatory requirements in multi-country environments
• People Metrics and Analysis
• Bachelor’s degree or equivalent skills and experience
• Experience with UKG’s end-to-end HCM platform (UKG go-live in Q1 2026)
• Demonstrated success in building and scaling shared services models that support growth, complexity, and global alignment
• Exceptional people leadership and team development skills
• Strong command of HR technology platforms, with a track record of driving automation and self-service adoption
• 3+ years leading regional or multi-site teams in dynamic, fast-scaling organizations
• Excellent communication, interpersonal, and organizational abilities
• Proven ability to design and optimize processes that improve efficiency, reduce manual work, and enhance employee experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance