Account Director

Description

• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

Requirements

• Bachelor's Degree preferred with 20+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Expert organizational skills and an advanced inquisitive mindset.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance