Technical Specialist II at Zekelman Industries in Wheatland, PA | Kablio

Role

Description

issue resolution

device deployment

service monitoring

root cause

technical documentation

on‑site support

Serves as an escalation point for Tier 1 support, resolving complex infrastructure and application issues using advanced diagnostic tools and technical expertise.
Promotes a culture of safety and compliance with all relevant health, safety, and IT security regulations.
Provides on-site and hands-on IT support as needed and participates in a rotating on-call schedule for after-hours coverage.
Leads or assists with the deployment, configuration, and integration of hardware, software, and network devices across office and plant environments.
Performs work in both office and plant/manufacturing environments.
Remains in a stationary position for extended periods.
Monitors service levels to ensure adherence to SLAs and drives continuous improvement initiatives to enhance service delivery.
Collaborates with business stakeholders, IT peers, and plant personnel to deliver solutions, share best practices, and mentor junior support staff.
Evaluates escalated and recurring IT incidents, conducts root-cause analysis, and implements proactive solutions to improve system reliability and reduce downtime.
Occasionally moves about the office to access equipment or files.
Ensures systems and devices remain compliant with company policies and security standards; develops and maintains technical documentation, including SOPs, knowledge base articles, and FAQs.
Operates standard office and IT equipment daily.

Requirements

microsoft windows

bachelor's

itil

analytical

4+ years

project lead

Advanced proficiency with Microsoft Windows environments, networked devices, and IT service management principles.
Bachelor’s degree in Information Technology, Computer Science, or a related technical field—or equivalent work experience.
Experience using ITSM tools; ITIL exposure or certification strongly preferred.
Strong analytical, documentation, and communication skills with the ability to identify, assess, and resolve technical issues effectively.
Ability to travel up to 10% between U.S. and Canadian facilities as required.
4+ years of progressive experience in IT support, systems administration, or infrastructure management, preferably within manufacturing or industrial environments.
Proven ability to lead small projects, initiatives, or process improvements.
Lifts and transports moderately heavy objects such as computers and peripherals.

Benefits

Comprehensive Health, Dental & Vision Insurance
Bonus Plan & Profit-Sharing Opportunities
Paid Vacation & Holidays
Tuition Assistance Program
401(k) with Company Match
Employee Loyalty Awards
Competitive Compensation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

resource-newmanufacturer-leading
resource-experience-diverse-industries
resource-manufacturing-facilities
resource-innovation-global-markets
resource-quality-reliability
resource-advanced-technology
resource-future-manufacturing

Culture + Values

90 Days

Career Development Timeline

Employees transition from a red hat to a green hat status within their first 90 days, signifying growth and readiness for advanced responsibilities.

Integrity
Never Stand Still
People First
Great Isn’t Easy
No Short Cuts
Value Over Cost
A team-driven environment where people work together like a family
Open-door policy and open and honest communication with leadership
Support for individual growth and career development
Involvement in team committees and direct feedback loops with senior leaders
Incentive bonuses tied to performance
Receptive to new ideas, exchanging different points of view

Environment + Sustainability

$200+ million

Investment in Sustainable Facilities

Invested over $200 million in modernizing manufacturing facilities with a focus on automation, hot-dip galvanization, and environmental friendliness.

11.3 million metric tons

CO₂ Emissions Reduction Potential

U.S. domestic steel production could reduce CO₂ emissions by approximately 11.3 million metric tons annually by replacing steel imports.

13%

Emissions Reduction Share

This reduction represents 13% of the U.S. steel industry's total emissions.

Claim facilities are among the cleanest steel manufacturers with the lowest CO₂ emissions in the world
Domestic manufacturing reduces reliance on overseas shipping, avoiding increased pollution from long-distance transport
Continuous investments focused on producing more sustainably via facility modernization, automated warehouses, loading cranes, and expanded galvanization

Inclusion & Diversity

72% Employee Approval

Employee Approval of CEO

72% of employees approve of the company's CEO, reflecting a positive sentiment among the workforce.

Gender Distribution

Employee Ratings by Gender

Women gave an average rating of 3.0 stars, while men gave an average rating of 2.3 stars on Glassdoor reviews.

3.4 Stars Diversity Rating

Diversity & Inclusion Rating

The company received a 3.4-star rating for Diversity & Inclusion on Glassdoor, reflecting employee sentiment on this topic.

No specific internal DEI strategic goals disclosed publicly
No reported gender-based hiring or promotion targets

Articles

About Zekelman Industries

Careers

Role

Description

issue resolution

device deployment

service monitoring

root cause

technical documentation

on‑site support

Serves as an escalation point for Tier 1 support, resolving complex infrastructure and application issues using advanced diagnostic tools and technical expertise.
Promotes a culture of safety and compliance with all relevant health, safety, and IT security regulations.
Provides on-site and hands-on IT support as needed and participates in a rotating on-call schedule for after-hours coverage.
Leads or assists with the deployment, configuration, and integration of hardware, software, and network devices across office and plant environments.
Performs work in both office and plant/manufacturing environments.
Remains in a stationary position for extended periods.
Monitors service levels to ensure adherence to SLAs and drives continuous improvement initiatives to enhance service delivery.
Collaborates with business stakeholders, IT peers, and plant personnel to deliver solutions, share best practices, and mentor junior support staff.
Evaluates escalated and recurring IT incidents, conducts root-cause analysis, and implements proactive solutions to improve system reliability and reduce downtime.
Occasionally moves about the office to access equipment or files.
Ensures systems and devices remain compliant with company policies and security standards; develops and maintains technical documentation, including SOPs, knowledge base articles, and FAQs.
Operates standard office and IT equipment daily.

Requirements

microsoft windows

bachelor's

itil

analytical

4+ years

project lead

Advanced proficiency with Microsoft Windows environments, networked devices, and IT service management principles.
Bachelor’s degree in Information Technology, Computer Science, or a related technical field—or equivalent work experience.
Experience using ITSM tools; ITIL exposure or certification strongly preferred.
Strong analytical, documentation, and communication skills with the ability to identify, assess, and resolve technical issues effectively.
Ability to travel up to 10% between U.S. and Canadian facilities as required.
4+ years of progressive experience in IT support, systems administration, or infrastructure management, preferably within manufacturing or industrial environments.
Proven ability to lead small projects, initiatives, or process improvements.
Lifts and transports moderately heavy objects such as computers and peripherals.

Benefits

Comprehensive Health, Dental & Vision Insurance
Bonus Plan & Profit-Sharing Opportunities
Paid Vacation & Holidays
Tuition Assistance Program
401(k) with Company Match
Employee Loyalty Awards
Competitive Compensation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

resource-newmanufacturer-leading
resource-experience-diverse-industries
resource-manufacturing-facilities
resource-innovation-global-markets
resource-quality-reliability
resource-advanced-technology
resource-future-manufacturing

Culture + Values

90 Days

Career Development Timeline

Employees transition from a red hat to a green hat status within their first 90 days, signifying growth and readiness for advanced responsibilities.

Integrity
Never Stand Still
People First
Great Isn’t Easy
No Short Cuts
Value Over Cost
A team-driven environment where people work together like a family
Open-door policy and open and honest communication with leadership
Support for individual growth and career development
Involvement in team committees and direct feedback loops with senior leaders
Incentive bonuses tied to performance
Receptive to new ideas, exchanging different points of view

Environment + Sustainability

$200+ million

Investment in Sustainable Facilities

Invested over $200 million in modernizing manufacturing facilities with a focus on automation, hot-dip galvanization, and environmental friendliness.

11.3 million metric tons

CO₂ Emissions Reduction Potential

U.S. domestic steel production could reduce CO₂ emissions by approximately 11.3 million metric tons annually by replacing steel imports.

13%

Emissions Reduction Share

This reduction represents 13% of the U.S. steel industry's total emissions.

Claim facilities are among the cleanest steel manufacturers with the lowest CO₂ emissions in the world
Domestic manufacturing reduces reliance on overseas shipping, avoiding increased pollution from long-distance transport
Continuous investments focused on producing more sustainably via facility modernization, automated warehouses, loading cranes, and expanded galvanization

Inclusion & Diversity

72% Employee Approval

Employee Approval of CEO

72% of employees approve of the company's CEO, reflecting a positive sentiment among the workforce.

Gender Distribution

Employee Ratings by Gender

Women gave an average rating of 3.0 stars, while men gave an average rating of 2.3 stars on Glassdoor reviews.

3.4 Stars Diversity Rating

Diversity & Inclusion Rating

The company received a 3.4-star rating for Diversity & Inclusion on Glassdoor, reflecting employee sentiment on this topic.

No specific internal DEI strategic goals disclosed publicly
No reported gender-based hiring or promotion targets

Articles

About Zekelman Industries

Careers