Information Technology Specialist - IT Specialist Albany NY

Description

• Abiltiy to provide training and refresher updates and assist users in the performance of their routine drafting tasks if needed.
• Submit appropriate requests on behalf of D&C to ITS via the ticketing management system. To include onboarding and offboarding requests, incident requests, software requests, etc.
• Actively works with the many business units within the D&C to assess IT program needs and requirements.
• Coordinate with requestors to obtain appropriate information, documentation, and approvals.
• Monitor progress and status of tickets submitted to ensure appropriate and timely resolution of issues and requests.
• Interact with D&C staff to understand issues and determine appropriate path for resolution of requests.
• Address IT-Related issues that do not require the services of ITS.
• Identifies opportunities and recommendations to improve system utilization and functionality.
• Facilitate follow-up communications, as necessary, to ensure completion of requests.
• Act as the Design and Construction Technical Representative with ITS.
• Communicates and coordinates with internal business units and outside agency representatives (e.g., ITS, SFS) necessary for the administration of data systems.

Requirements

• Detail-oriented and able to work independently.
• Experience supporting CAD & Drafting applications with the ability to perform daily monitoring and maintenance of softwareand workstations
• The selected candidate must be authorized to work in the United States; Visa sponsorship is not available for this role.
• Ability to multitask and prioritize tasks efficiently.
• IT customer support and training; computer installation, diagnosis and repair; computer security; databaseadministration and maintenance information technology.
• Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks
• Strong verbal and written communication skills.
• Familiarity in all MS Office products, specifically Word, Excel, and PowerPoint.

Benefits

• The range provided is the salary that the Firm in good faith believes at the time of this posting is willing to pay for the advertised position.
• Continuing Education Program
• Employee referral bonus
• Mentoring programs
• We offer a comprehensive benefits package and a positive work environment
• Volunteer/Industry association opportunities
• Compensation: Min $60,000 to Max $75,000
• Employee- Only Stock Purchase Plan
• Competitive Total Compensation Package

Training + Development

Interview process

Visa Sponsorship

Security clearance