Founded in 2019 by a trio of entrepreneurs with a mission to consolidate boutique family-owned service brands.
Partnerships include Jackson Mechanical and specialized platforms in chiller, refrigeration, controls, and heavy mechanical.
Typical projects include multi-site retail HVAC roll-outs, preventive maintenance contracts, and large-scale landscape and snow-management programs.
Commercial landscaping services under its SunWorks banner manage grounds for corporate campuses and distribution hubs nationwide.
Its facilities maintenance network offers interior handyman, roofing, fencing, plumbing, locksmith, and exterior lot care with tech-driven coordination.
About the client
About the client
Information not given or found
Role
Description
smart rollout
data kpi
meter onboarding
data integrity
process optimization
compliance
Support the achievement of the overall SMART/AMR roll out programme
Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams
Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity
Effectively scrutinise data highlighting any risk issues
Ensure processes are updated, embed into the teams by ensuring training is provided
Line manage a cross functional team of operative , driving performance to;Market leading level of metering services, quality, cost and efficiencySupport the achievement of the overall SMART/AMR roll out programmeOptimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer serviceProactively manage individual and team performance, development and resourcing
Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.
Proactively manage individual and team performance, development and resourcing
Support the team in resolving complex issues in each specialised area
Leading and managing initiatives and projects in the areas of data.
Collaborate with customer facing teams, customers and brokers to seek feedback on service offering to support company growth and retention targets
Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.
Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintained
Optimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service
Establish and drive new ways of working that will improve the quality and integrity of data
Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.
Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions
Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.
Requirements
junifer
power systems
analytical
problem solving
communication
team management
Understanding data requirements to regulatory requirements
Strong communication and influencing skills
A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement/operational and service excellence
Knowledge of Junifer systems
Strong organisational skills with the ability to balance tactical and strategic priorities
Ability to self-manage, take ownership of process and system improvements and drive changes through to delivery of data insight
Experience of UK power and gas systems and markets and B2B industry processes
Demonstrated experience in managing multi-functional teams including registration/metering to success
Excellent analytical and problem-solving skills with attention to detail
Ability to communicate, collaborate and provide staff guidance & training