Interim Operations Manager - Metering

Description

• Support the achievement of the overall SMART/AMR roll out programme
• Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams
• Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity
• Effectively scrutinise data highlighting any risk issues
• Ensure processes are updated, embed into the teams by ensuring training is provided
• Line manage a cross functional team of operative , driving performance to;Market leading level of metering services, quality, cost and efficiencySupport the achievement of the overall SMART/AMR roll out programmeOptimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer serviceProactively manage individual and team performance, development and resourcing
• Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.
• Proactively manage individual and team performance, development and resourcing
• Support the team in resolving complex issues in each specialised area
• Leading and managing initiatives and projects in the areas of data.
• Collaborate with customer facing teams, customers and brokers to seek feedback on service offering to support company growth and retention targets
• Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.
• Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintained
• Optimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service
• Establish and drive new ways of working that will improve the quality and integrity of data
• Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.
• Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions
• Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.

Requirements

• Understanding data requirements to regulatory requirements
• Strong communication and influencing skills
• A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement/operational and service excellence
• Knowledge of Junifer systems
• Strong organisational skills with the ability to balance tactical and strategic priorities
• Ability to self-manage, take ownership of process and system improvements and drive changes through to delivery of data insight
• Experience of UK power and gas systems and markets and B2B industry processes
• Demonstrated experience in managing multi-functional teams including registration/metering to success
• Excellent analytical and problem-solving skills with attention to detail
• Ability to communicate, collaborate and provide staff guidance & training

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance