Description
shift handover
emergency response
building inspections
parcel management
bin management
resident reporting
We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.
- Complete shift handovers effectively, ensuring smooth communication with the Night Team.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
- Assist in onboarding new team members, answering questions, and sharing knowledge.
- Handle emergency situations promptly and communicate effectively with emergency services when needed.
- Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
- Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
- Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
- Manage property bin stores, ensuring cleanliness and timely collection by contractors.
- Help maintain a safe, enjoyable property for all residents and local neighbors.
- Wear lone-working devices while on duty to ensure your safety.
- Serve as the first point of contact for residents and guests, offering exceptional service and support.
- Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
- Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
- Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
Requirements
lone-working
night shifts
team player
fire safety
multitasking
customer service
- A willingness to wear a lone-working device during shifts and ensure your personal safety.
- Ideally have experience working 12 hour night shifts.
- Team player who works closely with colleagues across teams to deliver top-quality service.
- Knowledge of Health & Safety and Fire Safety procedures.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Strong customer service skills with a proactive, solution-focused attitude.
Benefits
Salary: £31, 078 per annum plus benefits.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
Night Concierge at Urbanest
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis.
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
- Half-Price Gym Membership – Stay active with The Gym Group
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Life Assurance Policy – Peace of mind for you and your loved ones
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Employee Assistance Programme – Free, confidential support when you need it
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Team Events & Staff Parties – Because we believe in celebrating together
- Perkbox Discounts – Everyday savings on the things you love
- Generous Company Pension Contributions – Supporting your future, today
- Long Service Awards – Recognising your dedication and loyalty
- ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub
- Training & Development Programme – Helping you grow your skills and career
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Free Eyecare Vouchers – Taking care of your vision
Training + Development
Information not given or found
