IT Support Technician

Overview

Provide face‑to‑face & remote IT support, training and tech advocacy for Anglian Water staff.

Key Responsibilities

• issue triage
• servicenow
• meeting tech
• user training
• device swap
• sharepoint

Tasks

-Provide triage for queries or issues raised, resolving them where you are able to or escalating to a colleague if you need their help. -Using our service management platform; Service Now, to update and manage incidents -Provide support to colleagues using technology in our meeting rooms -Demonstrate and role model high standards of customer service -Providing on the spot training, coaching and education on how to use and fully utilise/exploit devices, systems and applications -Responding to requests for support that come into our mailbox -Work with Technical Consultants in creating and maintaining self-help guides -Assisting colleagues with device swap outs and updating our asset management systems as appropriate -Help to maintain the Tech Bar SharePoint site -Travelling to other AW sites across our region

Requirements

• m365
• active directory
• azure ad
• intune
• customer service
• empathy

What You Bring

-Ability to set and manage expectations of others -Experience of working in a customer services role (Desirable but not essential) -Experience of creating and maintaining self-help material and delivering training or coaching (Desirable but not essential) -Working knowledge of M365 applications such as Onedrive, Sharepoint, Teams etc. -Good attention to detail -Ability to empathise -Learning how to use device management tools such as Active Directory, Azure Active Directory, Microsoft Intune, Samsung Knox and E-Fota -Ability to cope in a challenging situation -Great listening skills

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About Anglian Water Services

-The company is a leader in the UK water sector, investing heavily in infrastructure and sustainability projects to meet the region's growing demands. -Delivering high-quality drinking water, ensuring wastewater treatment, and maintaining the health of natural water resources. -Handles major infrastructure projects, including new pipelines, wastewater treatment plants, and water recycling technologies. -Known for embracing cutting-edge technology and innovation, pioneering smart water management systems to improve service efficiency. -Leads initiatives to enhance flood management, protecting communities from rising water levels and extreme weather events. -Works on both residential and commercial projects, making a significant impact on urban development and sustainable city planning in the East of England. -Beyond water services, plays a key role in environmental protection and the stewardship of local ecosystems, with a growing focus on resource recovery. -Recognized for leadership in water sustainability and innovation, making it a trusted partner for public and private sector projects.

Sector Specialisms