Customer Service Sales Support Specialist I

Description

• Utilize Customer Information System and other resources to research, analyze, and resolve service-related matters promptly.
• Support team success by completing tasks promptly, promoting professionalism, and fostering continuous improvement.
• Process new service requests and modifications accurately, ensuring compliance with regulations and timely completion.
• Manage city and state inspections for new service installations to ensure regulatory compliance.
• Provide support for various organizational functions and initiatives as required.
• Collaborate with technical teams to maintain accurate customer information for operational efficiency.
• Communicate with customers across various channels (phone, email, chat) to handle inquiries, requests, and policy-related issues effectively.
• Assist Sales Team by researching, gathering information, and updating Customer Information System.
• Serve as a liaison between internal teams and customers to align service expectations and facilitate communication.
• Monitor installation processes and take necessary actions to ensure timely completion.
• Maintain positive relationships with stakeholders to streamline communication and monitor order completion.

Requirements

• Must be able to perform job duties in customer service,
• Must be able to maintain positive relationships with customers, builders, real estate agencies, field service personnel, sales team members, inspectors, and regulatory authorities.
• Must be able to handle interactions through multiple forms of contact (inbound/outbound phone calls, email, chat etc.),
• Excellent interpersonal skills, including strong listening skills and the ability to communicate effectively both verbally and non-verbally.
• Ability to utilize Customer Information Systems and other applications.
• College degree preferred and/or equivalent work experience.
• Experience in Microsoft Word, Excel, and Outlook required.
• Proficient stress management skills to remain calm and composed under pressure while handling customer inquiries or resolving issues.
• 2-3 years customer service experience required.
• High school diploma, general education degree or equivalent required.
• Demonstrated ability to resolve issues with a high degree of professionalism.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance