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Software Training Specialist
Livcor, A Blackstone Portfolio Company
Conducts training on revenue management software for partners, ensuring adoption.
5d ago
$95,000 - $120,000
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chicago, IL
Office Full-Time
Company Size
500 Employees
Service Specialisms
Property Management
Asset Management
Operations Management
Resident Services
Leasing
Sector Specialisms
Multifamily Residential
Real Estate Investing
Asset Management
Property Management
Sustainability
Energy Efficiency
Community Development
Water Usage Reduction
Role
What you would be doing
training materials
software demo
technical support
training delivery
user adoption
feedback collection
- Collaborate closely with internal teams and stakeholders (e.g., product development, support) to ensure training content and delivery align seamlessly with business processes and system updates.
- Coordinate with operating partners to ensure training is supportive of their leasing processes and reinforces pre-established guidelines.
- Champion user confidence and familiarity with the new system, ultimately driving high adoption rates.
- Provide hands-on demonstrations of software functionality and key workflows to ensure practical understanding.
- Deliver comprehensive training sessions to diverse audiences, both virtually and in-person, across multiple partner organizations. Some travel is required.
- Address user questions and troubleshoot basic technical issues during training sessions, providing immediate support and clarification.
- Develop and maintain clear, user-friendly training materials, including guides, presentations, and quick-reference tools.
- Support post-training follow-up and refresher sessions as needed to reinforce learning and address evolving user needs.
- Facilitate engaging end-user training for our newly developed in-house revenue management system.
- Gather valuable user feedback to identify areas requiring additional support, clarification, or future training enhancements.
What you bring
powerpoint
property management
revenue management
virtual training
5+ years
2+ years
- Experience drafting or editing training materials (PowerPoint and live environment training)
- Highly motivated, energetic, and organized
- An excellent team player who enjoys working with others and has strong interpersonal skills.
- Experience assisting with UAT or software rollouts is a plus!
- 5+ years of experience in multifamily; exposure to revenue management heavily preferred
- 2+ years of corporate training experience, preferably in software. Prior experience conducting systems/technology training highly preferred.
- Strong problem-solving skills and proficiency with virtual training platforms.
- Excellent presentation and communication skills; ability to simplify complex technical information
- Experience with property management systems and revenue management systems a plus!
- Generous 401(k) match to help you plan for the future
- Hybrid work model with offices in Chicago, NYC, Atlanta and Dallas
- Fertility, adoption, and surrogacy support to grow your family your way
- Comprehensive health benefits, including medical, dental, and vision
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Company
Overview
- A leading property management company with a focus on maximizing the value of residential real estate assets.
- Operates as a Blackstone portfolio company, leveraging vast resources and expertise to optimize real estate investments.
- Manages a diverse portfolio spanning residential, commercial, and industrial properties, offering comprehensive asset management solutions.
- Combines innovative property management with strategic operational excellence to enhance tenant experiences and asset values.
- Known for its strong market presence and commitment to delivering high-quality living spaces across the U.S.
- Specializes in transforming communities through property improvements, tech-driven management, and tenant-centric services.
- The work environment is supportive, inclusive, and equitable, with caring for one another as a daily practice.
- Sustainable standards are embraced that are good for residents, good for business, and good for the environment, creating a 'win-win-win' for everyone.
- Commitment to fixing mistakes with apologies when errors occur.
- Kindness is a key aspect of the culture.
- People come first, and the community is always a priority.
- A continuous focus on improvement, with the belief that today should be better than yesterday (BTTY)
100% LED
Lighting Conversion
Converted all common-area lighting to energy-efficient LED bulbs.
$13M invested
LED Lighting Projects
Spent over $13 million on LED lighting initiatives in 2020–2021, achieving measurable energy savings.
9.2 MW solar
On-site Solar Capacity
Installed solar power systems capable of powering approximately 2,800 homes.
75 ENERGY STAR properties
Certified Properties
75 properties achieved ENERGY STAR certification in 2023 for energy efficiency.
- Scaling deployment of EV-charging stations across communities
- Adopting water-efficiency measures including smart irrigation, leak detection, high-performance low-flow fixtures, and smart valve technology
- Benchmarking 100% of portfolio in ENERGY STAR Portfolio Manager for energy, water, and waste
- Established KPI to execute $3 million in energy-efficiency projects targeting reduction of over 1,000 tons of common-area COâ‚‚ annually
- Validated GHG inventory per GHG Protocol and developed management plan
- Mission to cultivate a diverse team of best and brightest; zero‑tolerance for discrimination
- Definitions of DEIB values: Diversity, Equity, Inclusion, Belonging (as stated)
- Focus on recruiting, recognizing and promoting diverse talent throughout organization
- Encourage environments where people feel seen, heard and valued; invited to 'Be you. Be real. Be open.'
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