Operations Specialist

Description

• Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, composing correspondence, obtaining permits, preparing and distributing meeting minutes, processing purchasing card and fleet related expenses, initiating purchasing transactions, document preparation, etc.
• Prepare, analyze and evaluate reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Receive and distribute operational workflow requests and work orders.
• Southeast Region - this role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints
• May work with vendors to resolve routine supply and distribution discrepancies.
• Enter data and perform analysis in information systems.
• Coordinate or review operations processes and practices and assist in developing tactical plans for the team.
• May perform receiving, stocking, distributing, and packing in addition to inventory control.
• Reinforce leadership activities and decisions. Contribute to effective communication and culture by listening and providing feedback, supporting an open and honest work environment and cascading and sharing knowledge and information relevant to employees.
• Audit work zones and operations facilities for safety, security, environmental compliance, productivity and efficiency.
• Maintains inventory records and prepares reports.
• Schedule daily operational work based on priority outlined by operations leadership using work management system.
• Respond to customer inquiries, which may include, but are not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
• Assist with training and development, knowledge transfer, instilling safe work practices, regulatory and environmental compliance activities.
• Performs activities to monitor and maintain inventory control, evaluates inventory levels and reorders as necessary.
• Work collaboratively with other functions to optimize business performance and customer satisfaction.

Requirements

• Effective communication skills, both verbal and written.
• Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
• Minimum 2 years overall operations experience such as performing troubleshooting or repairs on water and wastewater distribution systems; meter reading and meter operations; installation or repair of pipe, valves and hydrants; and operating tools and equipment used in operations tasks.
• Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
• Knowledge of water or relevant utility industry operations, water and/or wastewater distribution regulations, water system equipment, water system operations, piping, tanks, pump stations, construction practices, engineering concepts, company policies and procedures and effective safety practices.
• Demonstrated organization ability and administrative skills.
• Indoor and outdoor work required
• Associates level degree in business or related field of study preferred.
• High school diploma or equivalency required.
• Thorough understanding of standard business practices and principles, including basic accounting and budgeting.
• Local and occasional regional travel may be needed
• Effective problem solving and analytical ability.
• Other helpful experience includes: water system engineering concepts, construction management, operation of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, data collection and leak detection technologies.
• Demonstrated ability to manage and prioritize tasks.
• Understanding of collective bargaining agreements (if applicable), safety and regulatory requirements.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance