Lead RCA

The Lead Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and Memory care neighborhoods including leading the assigned tasks of Resident Care Associate /“Primary Resident Care Associate”. This role includes providing hands on care, physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Lead Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested

• Ensures that charting is completed as scheduled and checks for other noted events (i.e. admissions, returns from hospital)
• Reviews and understands the orientation checklist
• Initiates, assigns, and assist with activities, as appropriate
• Provides assignments to RCAs
• Provides input for talent reviews, coaching and improved performance of Resident Care Associates
• Encourages active participation and teamwork with the changing shifts and Leads shift crossover meetings
• Incorporate the concept of “Creating Pleasant Days” and “Joining the Journey” into the resident’s daily routine
• Check all residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
• Checks laundry rooms, common areas – including bathrooms – for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
• Trains and orient new hires
• Invite and assist residents to activities and in life skills and other life enriching activities as indicated on the PSP
• Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells
• Monitors attendance and assigns break times and assures proper staffing during break times
• Uses proper sanitary procedures and universal precautions
• Ensures the hydration schedule established for the residents is maintained during the shift
• Checks on resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms arte double checked
• Ensures that ADLs for residents have been satisfactory completed which require multiple residents on different RCA assignments to be checked before the end of shift and followup to occur according to Phoenix policy
• Assist is managing the incontinence program
• Assist Wellness Nurse with obtaining vitals, if necessary
• Reviews communication log regularly throughout shift
• Initiates daily RCA assignments
• Integrates the individual resident’s life skills into their daily routine

• Demonstrate proficiency at reading and understanding a Personalized Service Plan (PSP)
• Understands and able to implement Personalized Service Plans
• Previous experience working with seniors and desire to serve and care for seniors
• Has sound working knowledge of policy and procedures
• Possess written and verbal skills for effective communication and a level of understanding
• Demonstrate working knowledge of state regulations as they pertain to the job
• Knows and complies with all resident rights
• Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
• Familiar with infection control
• Ability to delegate assignments to the appropriate individuals based on their roles, skills and interest
• Understands advanced directives and end-of-life care
• Demonstrate leadership competencies, good judgment and decision making skills
• Ability to make choices, decisions and act in the resident’s best interest
• Must be at least 18 years of age to perform the personal care aspects of the RCA position
• Ability to react and remain clam in difficult situations
• Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times
• Understands and embraces the assisted living philosophy
• Proficient in using MS Office
• Ability to handle multiple priorities
• Understands Phoenix core objective to incorporate all six elements of wellness into all resident care and services provided
• Previous experience working with elders or disabled individuals, preferred
• High School education preferred and may be required by the state

• Blends a elements of wellness into the resident’s day