IS Consumer Experience Capabilities Lead

Description

• Team Enablement: Lead planning and execution of team events and development activities that strengthen collaboration and morale (like Team Townhalls and other Team online events).
• Training & Development Support: Coordinate and communicate learning programs and opportunities. Facilitate specific internally designed trainings.
• Culture & Change Management: Champion cultural transformation efforts, embedding values and behaviors that support a high-performing, inclusive environment.
• Data-Driven Insights: Analyze people metrics and employee engagement data to identify trends, measure impact, and inform continuous improvement.
• Internal Communications: Manage and evolve communication frameworks and communities to promote transparency, clarity of strategy, and employee connection.
• Program Leadership: Oversee onboarding, engagement, and team development programs, ensuring consistency, scalability, and impact.

Requirements

• Employee Experience: Lead the development and implementation of employee experience strategies that support organizational culture, engagement, and performance.
• Good organizational and project management abilities
• Strong written and verbal communication skills
• Organizational change management – CIPM
• Ability to work collaboratively and build relationships at all levels of the organization, including leadership
• Fluent in English (speaking and writing)
• Organization capability development – OCDV
• User Experience design – HCEV
• Employee Experience – EEXP
• Content design and authoring – INCA
• Proficiency in using communication tools and platforms (e.g., intranet, newsletter tools, video creation software, etc).

Benefits

• Learning delivery ETDL

Training + Development

Interview process

Visa Sponsorship

Security clearance