IT Operations & Systems Administrator

Description

• Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions.
• Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership.
• Support technology and business projects through technical input, collaboration, and employee training.
• Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra ID (Azure AD), and other key business systems.
• Keep IT documentation, procedures, and internal knowledge bases up to date.
• Serve as the main point of contact for Tier 1 and Tier 2 support, managing help desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations.
• Build strong, positive relationships with employees by providing clear, approachable, and empathetic support.
• Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment.
• Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency.
• Partner with HR to ensure smooth technical onboarding and offboarding for all employees.
• Assist with system updates, integrations, and user testing.
• Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications.

Requirements

• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Comfortable working with Managed Services Providers (MSPs) on escalations and projects.
• Strong troubleshooting skills for hardware, software, and network issues.
• Experience managing devices, permissions, and access across multiple systems.
• ITIL or CompTIA certifications are preferred, and Microsoft 365 or Azure Administrator certifications are a plus.
• Experience with ERP or CRM systems (such as Salesforce, Newstar, or BuildPro) is a plus.
• Ability to prioritize and adapt in a fast-paced environment.
• 3+ years of IT support or operations experience in a multi-site or hybrid environment.
• Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra ID (Azure AD), and Intune.

Benefits

• Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
• Employee Referral Bonus - Up to $1,000
• Employee Recognition Program
• Company supported medical, dental and vision benefits for employees and families
• Seven paid holidays
• Participation in our 401(k)-retirement savings plan with Company contributions
• New home discount
• 120 hours of paid time off for the first year
• Paid volunteer hours

Training + Development

Interview process

Visa Sponsorship

Security clearance