Senior Learning Coordinator

Description

• Administrating parts of the learning management system such as creating course, enrollment management, updating training records, creating reports, etc.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• Serves as the SPA for securing rooms for trainings and team off sites, both on and away from Sound Transit “campus.” Partners with venue personnel for room set-up, special meal requests, take-down, etc. Drop off and/or pick up supplies at off-site venues as requested. Source new venues (low cost or free to Sound Transit). Assists in travel to and from venue, including off sites as requested.
• Maintains the HR library in collaboration with ST librarian; orders new materials as requested to add to the library.
• Performing responsible and difficult administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Works in partnership with recruiters to develop roster for NEO. Schedules all stakeholders, presenters and rooms for NEO. Updates Agency Wide Training calendar as needed to keep a rolling calendar of at least one NEO per month as needed for new hires. Prepares training room(s) with packets, equipment set-up and take down. Manage new employee onboarding processes and confirmation of completion for each new hire.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
• Updating, editing and maintain the training SharePoint site on the intranet.
• Serves as the single point of accountability (SPA) for training announcements, fliers, training updates and main contact for enrolling in training opportunities. Tracks course evaluations after each class, prepares a course feedback report from the responses, and follows-up with no-shows as needed.
• Provides coordination and logistics support for all agency wide trainings (40+ courses) and the two trainers. Exhibits strong customer focus and keeps all stakeholders informed of progress on a regular basis. Updates training and certification and compliance records. Supports trainers with administrative tasks such as invoice payments and managing contracts and purchase orders.
• Manages the tuition reimbursement program for the agency. Maintains and refines the tuition reimbursement process and helps employees to correctly follow the process.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups and the general public.
• Serves as the subject matter expert for the overall LMS system, trains staff on the use of the system, administers enrollment and registration processes, creates appropriate training programs for the system and reporting needs; partners with HR staff for integration opportunities from the HR Management System (HRMS) to the LMS for accurate employee records. Trains agency users on the appropriate use of the LMS.
• Supports the team in managing and administrating the learning management system (LMS) this includes scheduling and administrating courses, printing course rosters, updating training records, training and supporting other departments on how to use the LMS as well as providing data and reports to our customers.
• Serves as the key liaison with external instructors and consultants, makes security accommodations for their arrival, equipment set up, material presentation and remain available for their potential needs and questions.

Requirements

• Methods and techniques of proper phone etiquette.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Principles of business letter and report writing.
• Basic recordkeeping, bookkeeping and mathematical knowledge and ability.
• Work organization and office management principles and practices.
• Ability to work in a changing environment; must be self-motivated.
• High level of computer literacy including working knowledge of Microsoft Excel, Word, Outlook, PowerPoint, Visio, and SharePoint, HRIS systems (preferable EnterpriseOne) and LMS systems.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets and statistical databases.
• Communication techniques and strategies to facilitate responding to inquiries and routing calls and customers to the appropriate staff member.
• Demonstrating a positive customer service orientation with both internal and external clients.
• Customer service and public relations methods and techniques.

Benefits

• Employee Assistance Program.
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Long-Term Disability and Life Insurance.
• Inclusive Reproductive Health Support Services.
• Work is performed in a standard hybrid office environment.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Pet Insurance.
• Parental Leave: 12 weeks of parental leave for new parents.

Training + Development

Interview process

Visa Sponsorship

Security clearance