Description
visitor registration
access control
hospitality booking
call routing
av checks
meeting scheduling
The Front of House role is responsible for creating an exceptional first impression of the company's friendliness, professionalism, and high standards by delivering prompt, courteous service to every visitor and caller from the moment they arrive.
Key duties include managing reception tasks such as visitor registration, access control, hospitality booking, and mail handling; coordinating inbound calls and routing them efficiently; maintaining a tidy reception and lounge area, checking rooms and AV equipment, and reporting maintenance issues; supporting events preparation; overseeing meeting‑room scheduling and visitor sign‑in systems; and ensuring safety and food‑hygiene procedures are followed.
- Review daily meeting and visitor bookings and arrange required facilities.
- Pre‑register visitors in the office system and provide pre‑arrival information.
- Welcome visitors on arrival, sign them in/out, and deliver health and safety induction.
- Manage access control, issue keys/passes, and report unauthorized access.
- Notify relevant staff of visitor arrivals and escort guests to meeting rooms.
- Book and coordinate hospitality lunches, refreshments, and manage deliveries.
- Respond to guest inquiries about local services, travel, and transportation.
- Handle incoming and outgoing mail and courier services, including collections.
- Maintain franking equipment and online postage account.
- Answer and direct incoming calls promptly, manage call queues, and route to appropriate departments.
- Maintain accurate call logs and update contact databases.
- Provide basic information to callers and escalate complex queries as needed.
- Keep reception and lounge areas clean, stocked, and presentable.
- Perform regular room checks, ensure AV equipment functions, and report issues.
- Maintain an organized work area, including desk, meeting rooms, cloakroom, and back office.
- Report technical faults and maintenance issues through proper channels.
- Control contractor access, coordinating with the Office Manager for unexpected visitors.
- Assist with preparation and support for special meetings and events.
- Manage external meeting‑room schedules and resolve booking conflicts.
- Oversee the Office Sign‑In system for visitors and act as local contact.
- Support colleagues with travel, office booking, and purchasing systems.
Requirements
first aid
fire marshal
food hygiene
microsoft office
communication
teamwork
The ideal candidate demonstrates strong interpersonal, verbal and written communication skills, organizational ability, teamwork experience, and proficiency with Microsoft Office, along with relevant certifications such as First Aid, fire marshal, and food‑hygiene qualifications.
- Hold or obtain First Aid, Fire Marshal, and food‑hygiene certifications as required.
- Demonstrate strong interpersonal, verbal, and written communication skills.
- Exhibit organizational abilities and work effectively as part of a team.
- Proficient in Microsoft Word, Excel, and Outlook.
Benefits
AECOM offers hybrid work flexibility, a safe and inclusive workplace, comprehensive compensation and well‑being programs, access to industry‑leading technology, and a commitment to equal opportunity and disability confidence.
Training + Development
Information not given or found
