IS Technician

Description

• Follow IS and company procedures and adhere to IS Security, administration, access controls etc.
• Work collaboratively with the helpdesk and build productive and supportive relationships with other IS teams
• Portray a positive image for IS by maintaining dress code, personal hygiene and communication standards
• Keep your manager updated on job status, potential issues and other relevant information
• Troubleshoot and resolve network related issues, escalating to other IS teams where relevant
• Provide technical support for requests made by clients
• Troubleshoot and resolve issues related to software, hardware, mobility, printers, etc
• Build good relationships with clients in your office/region
• Effectively prioritize tasks to ensure service levels/deadlines are met
• Accurately update and/or log all tasks/client requests in the ticketing system
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
• Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
• Installation & control of approved software applications being used by the company
• Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies.
• Report identified risks to your manager in accordance with the GHD Risk Management Framework
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Maintain professional, friendly and helpful interactions with clients at all times
• Perform asset management activities, both hardware and software in accordance with GHD policies and procedures
• Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime

Requirements

• Effective diagnosis and resolution of client issues to minimize recurrence
• Requires a solid understanding of:

Windows 11 environment and troubleshooting in a global corporate environment

Ticketing systems; service desk escalations

PC Imaging and hardware and software troubleshooting

Microsoft Office products

Azure Active Directory and other Azure services

Mobile device configuration

• Windows 11 environment and troubleshooting in a global corporate environment
• PC Imaging and hardware and software troubleshooting
• Escalation and communication of incidents to other relevant internal IS teams
• 1-3 years of experience in an IT support role – preferred.
• Excellent Written and verbal communication abilities
• Positive attitude with ability to communicate with users of varying expertise and seniority
• Azure Active Directory and other Azure services
• Excellent Time Management and Organization Skills
• Undergraduate degree – preferred.
• Valid driver's license to travel to other GHD office locations as needed

Benefits

• Ticketing systems; service desk escalations

Training + Development

Interview process

Visa Sponsorship

Security clearance