Account Manager - Space Planning Occupancy (SPO)
Cushman & Wakefield
Manages space planning, occupancy, moves and data for client accounts.
10 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Canberra, Australian Capital Territory, Australia
Office Full-Time
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
sla compliance
space planning
occupancy analysis
playbook development
client partnership
proposal writing
- Ensure all SPO deliverables are met including SLA and KPI requirements.
- Establish goals and objectives with timetables for the organizational unit and sub-units supervised
- Ensure compliance with core program standards - all C&W tools, processes, templates and outputs standardized and customized to the client
- Coaches the team in providing effective space planning solutions and move management delivery for all project types (Expansions, Relocations, Consolidations, Refreshes); client relationship management; vendor relationship management, talent management and resource utilization.
- Develop a robust SPO delivery organization that can adapt in a fast-paced, dynamic environment
- Work closely with peers on the account leadership team, other service lines and client representatives about proper staffing, future projects, and maintaining proper client relationships
- Define immediate and long-term client goals concerning the management and oversight of occupancy and utilization analysis, support of strategy solution, recommendations for executable planning solutions and accurate real estate allocation reporting
- Write and present business proposals for new opportunities for growth and expansion
- Maintain a strong partnership with the client organization
- Oversees the creation and maintenance of playbooks, templates and tools.
What you bring
serraview
adobe
microsoft
bachelor’s
7+ years
team player
- Basic understanding of Corporate Real Estate and Financial concepts
- Seven+ years experience in a corporate real estate environment.
- Advanced understanding of CAFM\IWMS (Serraview preferred) for Space Management
- Ability to process work quickly, accurately and with changing priorities
- Makes recommendations to enhance operational efficiency & service delivery. Ability to direct development of program tools and deliverables which accomplish recommended solutions.
- Bachelor’s degree (BA/BS) in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) advantageous
- Strong team player who is adaptable and capable of driving change / change management
- Advanced skills in Adobe and Microsoft application suites in support of role function and broader Occupancy Planning as well as building presentations to present to executive level
- Possess analytical, organizational and problem-solving skills with a focus on the long term, strategic vision.
- Show strong verbal presentation skills, ability to communicate to executive level
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
- Career development and a promote from within culture;
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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