Lead Field Service Technician- Walmart Lancaster, TX

Description

• Sends accurate daily BOD and EOD reports (OJT)
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites.
• Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)
• Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Perform H2 pad and dispenser inspections (OJT)
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems.
• Providing emergency support service to customers as required.
• Certifies efficiency audits are completed monthly or as required.
• Create work orders, order parts, properly close-out work orders (OJT)
• Ensures daily pad inspections are completed and work orders are entered for identified deficiencies.
• Maintenance and service of fuel cells at customer sites.
• Manages preventative maintenance schedule to ensure hydrogen systems are maintained.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions.
• If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention.
• Represent Plug Power in a professional manner at all times and in all interactions
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
• All Lead Technicians are expected to ensure site truck availability at their designated customer sites.
• Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite.

Requirements

• Strong communication skills including verbal and written abilities
• Excellent task-oriented follow-through
• General mechanical aptitude is required
• Employee consistently demonstrates punctuality and reliability
• Understands and can demonstrate how to hook up and use HPTT (OJT)
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Appropriately escalates to tech support and management when needed (OJT)
• Knowledge of lift truck operation and applications is highly preferred
• Punctual and reliable
• Willing and able to respond to off-shift needs
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Capable to reset H2 gas compressor (OJT)
• Minimum high school diploma or equivalent with technical electrical coursework
• Ability to replace a stack on various GenDrive models (OJT)
• Exceptional time management skills with the ability to handle multiple tasks
• Excellent verbal and written communication skills
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
• Customer service skills, representing PLUG in a professional manner at all times
• Plug Power’s weekly availability target is 99% or greater
• Creativity in solving technical problems
• Ability to remove and replace fueling nozzle (OJT)
• Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)
• Understands and can demonstrate how to receive / ship batteries and parts (OJT)
• Demonstrates adherence to all Field Service processes and procedures
• Practices and exhibits 5S standards
• Understands and can demonstrate use of multimeter (OJT)
• Formal training and education may be also considered in lieu of direct experience
• All necessary onboarding/customer site training is complete (outlined on LMS training site)
• Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Demonstrated ability to lock cascade valves (OJT)
• Ability to work independently
• Must be able to lift 50 pounds on regular basis unassisted

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance