Customer Service Representative at Collins Comfort Masters in Tempe, AZ | USD23-30 | Kablio

Role

Description

email response

call handling

issue escalation

service promotion

customer service

data management

Respond to e-mail inquiries
Successfully handle high volume inbound & outbound customer service calls
Expedite unresolved customer grievances to designated departments for further investigation
Actively promote and sell new or additional services or products when applicable
Provide stellar customer service with a can-do attitude
Maintain accurate customer information and scheduled appointment details

Requirements

high school

service titan

dialpad

microsoft office

customer service

critical thinking

High School Diploma or GED preferred
Must pass a pre-employment background check and drug screen
Experience using CRM systems- Service Titan & Dialpad experience is a plus
Strong critical thinking skills and attention to detail
Must be fluent in reading, writing and speaking English, Spanish is a plus
Must be able to sit for long periods of time
At least 1 year customer service call center experience, industry experience is a plus
Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
Successfully meet KPI performance metrics

Benefits

Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
Casual Environment- we wear jeans around the office!
Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!
Generous benefits package including mutiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
Competitive Pay! $17-19 per hour plus uncapped commission... our CRS's are averaging $48,000-65,000 per year!
Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
401K Retirement Plan with company match! Start contributing and earning that company match right away!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company does not sponsor applicants or employees who require a visa to work legally.

Security clearance

must pass a pre-employment background check and drug screen.

Company

Overview

1985

Year Founded

Established as a family‑owned HVAC shop in the Phoenix metro area.

2020

Year Joined Wrench Group

Leveraged a national platform while maintaining local identity and a 100% satisfaction guarantee.

4th

Arizona HVAC Ranking

Ranked #4 among Arizona HVAC companies in 2024 for quality workmanship and reliability.

Over the decades, the business expanded from air‑conditioning and heating into plumbing, drain cleaning, and water treatment services.
Typical projects include residential AC installs, commercial heating system retrofits, full‑home plumbing overhauls, and water filtration systems.
The firm performs all own fabrication in‑house and recycles old equipment and refrigerant, spotlighting an uncommon hands‑on operation.
It holds elite partnerships with Arizona Cardinals, Costco, Lowe’s, and major utilities, elevating its brand presence.

Culture + Values

2 Years

Workmanship Guarantee

Ensures two years of workmanship quality.

1 Year

Parts Quality Guarantee

Guarantees part quality for one year.

No Worry Guarantee – Response time in minutes, not days
No extra charge for nights, weekends, or holidays
Open 24/7/365 with live answering
Industry-leading warranties, including lifetime parts & labor on select systems
Best-price guarantee on service & pricing
Full money-back guarantee if we can’t make it right
Technicians are background-checked, drug-screened, and NATE-certified
Technicians wear professional uniforms, use booties to protect homes, and remain clean, organized, and efficient
Committed to quality workmanship, ethical practices, unwavering customer support, and attention to little details

Environment + Sustainability

Recycle old equipment, recovering metal scraps, packaging, and refrigerants to avoid landfill.
Offer an extensive selection of ENERGY STAR–rated HVAC products.
Partner and qualify as a contractor with SRP, APS, and Southwest Gas to promote energy-efficient installations.

Inclusion & Diversity

Articles

Careers at Collins Comfort Masters

Contact & Schedule Service

MerchantCircle Blog profile

Chandler Chamber Company Profile

Role

Description

email response

call handling

issue escalation

service promotion

customer service

data management

Respond to e-mail inquiries
Successfully handle high volume inbound & outbound customer service calls
Expedite unresolved customer grievances to designated departments for further investigation
Actively promote and sell new or additional services or products when applicable
Provide stellar customer service with a can-do attitude
Maintain accurate customer information and scheduled appointment details

Requirements

high school

service titan

dialpad

microsoft office

customer service

critical thinking

High School Diploma or GED preferred
Must pass a pre-employment background check and drug screen
Experience using CRM systems- Service Titan & Dialpad experience is a plus
Strong critical thinking skills and attention to detail
Must be fluent in reading, writing and speaking English, Spanish is a plus
Must be able to sit for long periods of time
At least 1 year customer service call center experience, industry experience is a plus
Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
Successfully meet KPI performance metrics

Benefits

Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
Casual Environment- we wear jeans around the office!
Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!
Generous benefits package including mutiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
Competitive Pay! $17-19 per hour plus uncapped commission... our CRS's are averaging $48,000-65,000 per year!
Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
401K Retirement Plan with company match! Start contributing and earning that company match right away!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company does not sponsor applicants or employees who require a visa to work legally.

Security clearance

must pass a pre-employment background check and drug screen.

Company

Overview

1985

Year Founded

Established as a family‑owned HVAC shop in the Phoenix metro area.

2020

Year Joined Wrench Group

Leveraged a national platform while maintaining local identity and a 100% satisfaction guarantee.

4th

Arizona HVAC Ranking

Ranked #4 among Arizona HVAC companies in 2024 for quality workmanship and reliability.

Over the decades, the business expanded from air‑conditioning and heating into plumbing, drain cleaning, and water treatment services.
Typical projects include residential AC installs, commercial heating system retrofits, full‑home plumbing overhauls, and water filtration systems.
The firm performs all own fabrication in‑house and recycles old equipment and refrigerant, spotlighting an uncommon hands‑on operation.
It holds elite partnerships with Arizona Cardinals, Costco, Lowe’s, and major utilities, elevating its brand presence.

Culture + Values

2 Years

Workmanship Guarantee

Ensures two years of workmanship quality.

1 Year

Parts Quality Guarantee

Guarantees part quality for one year.

No Worry Guarantee – Response time in minutes, not days
No extra charge for nights, weekends, or holidays
Open 24/7/365 with live answering
Industry-leading warranties, including lifetime parts & labor on select systems
Best-price guarantee on service & pricing
Full money-back guarantee if we can’t make it right
Technicians are background-checked, drug-screened, and NATE-certified
Technicians wear professional uniforms, use booties to protect homes, and remain clean, organized, and efficient
Committed to quality workmanship, ethical practices, unwavering customer support, and attention to little details

Environment + Sustainability

Recycle old equipment, recovering metal scraps, packaging, and refrigerants to avoid landfill.
Offer an extensive selection of ENERGY STAR–rated HVAC products.
Partner and qualify as a contractor with SRP, APS, and Southwest Gas to promote energy-efficient installations.

Inclusion & Diversity

Articles

Careers at Collins Comfort Masters

Contact & Schedule Service

MerchantCircle Blog profile

Chandler Chamber Company Profile