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Customer Service Representative

Rexel Usa

Rexel USA distributes electrical products and solutions to industrial, commercial, and residential markets.

Provide exceptional customer service, manage orders and relationships for assigned accounts.

6d ago

$26 - $33

Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)

Full Time

Santa Clara, CA

Office Full-Time

Company Size

10,000 Employees

Service Specialisms

Electrical Distribution

Energy Management

Automation

Lighting

Building Controls

Renewable Energy Solutions

Industrial Solutions

Smart Home Solutions

Sector Specialisms

Industrial

Residential

Commercial

Automation

Electrical Supplies

Construction

Project Management

Safety and Security

Role

What you would be doing

order entry

pricing quotations

vendor negotiation

reporting analysis

product sourcing

account management

Inform customers of industry events, product updates, and promotions
Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates
Provide collection assistance for assigned accounts as required to support credit department
Take ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfaction
Respond to all customer requests within same business day
Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information
Ask customers pertinent questions to define expectations regarding delivery dates and price
Assist counter sales, as needed
Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Process order entry information within same business day
Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers
Suggest alternative products when a customer requested product is not available
Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers
Achieve overall gross margin levels established by management; profitably grow market share
Assigned a specific group of accounts that have sales targets and responsibilities
Stay current with industry trends, products, and services; actively participate in vendor programs and courses
Coordinate with Account Manager on strategy and relationship building for assigned accounts
Take an active role in selecting, sourcing products, and providing solutions to assigned customers
Act as main point of contact between customer and internal departments to ensure customer satisfaction
Acquire knowledge of the company’s organization, structure, product lines, and policies and procedures

What you bring

microsoft office

customer service

self-starter

2+ years

high school

electrical

Establish proficiency in current business system and related applications
Must be a self-starter with the ability to work independently and with little supervision
Excellent customer service and interpersonal skills
Ability to effectively communicate orally and in writing with customers, suppliers, and employees
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
Travels to offsite locations - Occasionally – up to 20%
Must possess excellent customer service skills
2+ years of relevant experience
Must possess strong planning, organizational and execution skills
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
Ability to navigate and utilize online resources related to essential job duties and responsibilities
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Must demonstrate good time management skills
Knowledge of basic algebra, percentages, addition, subtraction, multiplication
Working knowledge of Microsoft Office
Write credits in a timely manner
Must have the ability to set goals and meet deadlines
Up to 25 pounds - Frequently – 21% to 50%
High School or GED - Required
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Up to 10 pounds - Frequently – 21% to 50%
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner
Up to 50 pounds - Occasionally – up to 20%
Must possess knowledge of electrical products
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%

Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
401K with Employer Match
Health & Wellness Programs
Medical, Dental, and Vision Insurance
Tuition Reimbursement
Professional Training & Development Programs
Life Insurance
Paid company holidays plus flexible personal days per year
Flexible Spending Accounts
Employee Discount Programs
Paid vacation and sick time
Commuter Transit Benefits
Career Advancement Opportunities – We like to promote from within
Short-Term and Long-Term Disability Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Overview

A leading distributor of electrical products and services across North America.
Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors.
Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability.
Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space.
Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering.
Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors.
Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Culture + Values