Vice President of Client Services

We are seeking a visionary and client-centric Executive Vice President to lead with authority at the intersection of operational excellence, creative strategy, and public relations. This newly established executive role is pivotal in shaping the organization’s external voice and internal rigor. The successful candidate will not only drive superior client service and implement scalable methodologies across multiple locations, but also serve as the strategic architect of the company’s public relations efforts—amplifying brand reputation, strengthening stakeholder trust, and ensuring consistent, compelling messaging in every market we serve.

• Manage high-profile accounts and client relationships, driving retention and growth
• Provide strategic leadership for 39-45 active client projects spanning marketing, communications, PR, digital, and brand initiatives
• Lead and develop team members across multiple locations
• Implement consistent account processes to enhance operational efficiency
• Serve as the "Integrator" for process implementation of proven methodologies
• Balance operational consistency with innovative thinking to deliver exceptional client service
• Collaborate with creative services to enhance visual storytelling capabilities
• Maintain client relationships with regular travel between locations
• Drive strategic growth while identifying opportunities to expand existing client relationships
• Develop and oversee strategic, integrated marketing plans based on thorough research

• Demonstrated success leading teams and developing direct reports
• Understanding of the expanding role of visual storytelling
• Bachelor's degree in Marketing, Communications, PR, Business, or related field
• Experience developing and implementing research-based, integrated marketing plans
• 15+ years of experience in marketing, communications, and/or PR with minimum 4 years in agency environment
• Forward-thinking and innovative approach to client service
• Integrator mindset for implementing vision and enhancing operational consistency
• Ability to balance leadership responsibilities with client-facing work
• Exceptional communication skills with ability to lead "courageous conversations"
• "Velvet hammer" leadership style – balancing accountability with empathy
• Meticulous with analytical follow-through on projects and budgets
• Strategic thinker who can develop big ideas beyond initial client scope
• Strong business acumen and strategic thinking capabilities
• Experience in hybrid/remote environments managing teams across locations
• Proven track record of increasing responsibility and leadership
• Experience with EOS/Traction methodology a plus
• Strong experience managing large, high-profile accounts and multiple clients simultaneously