Senior Installer
Reliance Home Comfort
Install and service HVAC equipment, ensure safety, and promote products.
24 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Niagara Falls, Ontario, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
What you would be doing
hvac installation
safety training
product education
vehicle maintenance
ethical sales
customer interaction
- Responsible for being willing to learn and grow as part of a progressive customer service oriented team.
- Professionally install HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
- Must never sell the customer a repair they do not need.
- Must maintain company vehicle to neat clean and safe standard.
- Ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance. –
- Explain the benefits of newer highly efficient equipment to the customer.
- Responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.
What you bring
g2 license
class g
air conditioning
odp certificate
safety compliance
communication skills
- Must have Gas Technician ‘2’ (G2) license.
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must adhere to all safety rules.
- Must have at least a Class G Driver’s License.
- Consistent work with a predictable and stable work schedule
- Must be able to demonstrate ability to understand/learn new technologies (ie. Electronics/ electricity).
- Must be physically capable of performing all work required of this position.
- Must have certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313D).
- Must be willing and able to work rotating shifts as required.
- Must meet Company requirements with respect to general qualifications and have completed a minimum of Grade 12 or equivalent.
- Must be willing to wear Company provided uniform.
- Must successfully obtain HVAC leads and enroll CPP to company performance targets.
- Must have a valid ODP certificate.
- Competitive wages with opportunity to earn additional commissions and bonuses
- Fully paid tuition and apprentice leave top-up for eligible Team Members
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
- Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
- Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
- Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
- Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
- Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
- While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
- Honesty
- Passionate
- “Guiding Principles are embedded in our DNA” shaping interactions and daily operations
- Annual Summit to educate, motivate and celebrate team members
- President’s Club & Award recognizing top performers living the Guiding Principles
- Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
- Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
- Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
- Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
- Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
- Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
- Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
- Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
- Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
- ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.
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