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Faena

Concierge

Company logo
Faena
Luxury hospitality, real estate, and cultural experiences, blending art and design.
Curate personalized luxury experiences and services for guests at Faena New York.
8d ago
$42 - $42
Intermediate (4-7 years), Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
What you would be doing
vendor management
crm management
reservation coordination
call handling
project support
dept coordination
  • Maintain updated vendor contact lists and preferred partners
  • Support VIP and celebrity guest handling in collaboration with Guest Experience leadership
  • Stay up-to-date on city happenings, seasonal programming, and luxury trends
  • Follow up on all guest inquiries and requests to ensure satisfaction
  • Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly
  • Support special projects and activations as assigned by leadership
  • Keep detailed records of guest preferences and requests in CRM and PMS systems
  • Handle incoming calls and emails for Concierge services with discretion and poise
  • Coordinate transportation, ticketing, dining, and spa reservations
  • Communicate effectively with all departments to ensure guest expectations are met and exceeded
  • Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness
What you bring
opera pms
concierge experience
les clef
problem solving
emotional intelligence
english
  • Warm, polished, and confident in high-pressure situations
  • In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape
  • Well-organized with strong follow-through and attention to detail
  • Endure various physical movements throughout the work areas
  • Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese)
  • Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
  • Strong network and resourcefulness to fulfill complex guest requests
  • Familiarity with Opera PMS, ALICE, or other guest service systems
  • High level of discretion and emotional intelligence
  • Les Clef d'Or preferred
  • 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role
  • Ability to move safely in uneven terrain or in confined spaces
  • Expert-level communication and problem-solving abilities
  • Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
  • Founded with a vision to blend art, design, and luxury into every experience.
  • A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
  • The company has developed some of the most luxurious and artistic resorts worldwide.
  • Known for its high-end properties, including hotels, residences, and commercial spaces.
  • Specializes in creating immersive environments where architecture meets culture and luxury.
  • Projects span across major global cities, focusing on luxury, art, and hospitality design.
  • They consistently collaborate with renowned architects, artists, and designers.
  • Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
  • Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
  • Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
  • Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
  • Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
  • Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
  • No publicly stated net-zero target date on official channels.
Inclusion & Diversity
  • No publicly available DEI strategy or gender statistics on official website or LinkedIn.
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