Dispatch Service Coordinator

Description

• Audit calls for assigned technicians to insure proper billing and accurate payroll.
• Issue new call service job numbers as needed.
• Answer service lines and other phones as needed
• Assist technicians and service managers with material/equipment ordering.
• Address customer issues relating to assigned technicians and accounts within your realm of authority
• Compose memos for field service techs as required.
• Issue purchase orders as needed.
• Review and update weekly reports relating to assigned technicians and accounts.
• Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service.
• Receive service calls from internal and external customers. Enter call information into Service Scheduling software.
• Schedule service and emergency calls and dispatch assigned technicians.
• Ensure schedule is up to date and accurate for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians.

Requirements

• Ability to work in a high-intensity fast paced environment
• Minimum of 2 years of work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both internal positions and external customers.
• Able to work in a fast-paced environment while maintaining accuracy.
• Able to work independently and maintain confidentiality.
• Excellent oral and written communication.
• Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/ Windows/Outlook). Must be willing to learn new software applications.
• Preferred - 3 years of work experience in a mechanical/electrical service-related industry (HVAC, Plumbing, Refrigeration, Electrical).
• Able to satisfactorily pass a criminal background check and drug screen.
• Excellent organizational skills and detail oriented.
• Good reasoning ability and be able to quickly problem solve and resolve issues.
• Fast and accurate data entry skills
• Education: High School Diploma or GED equivalent required. Associates degree preferred but not required.

Benefits

We offer a competitive compensation package.

Training + Development

Interview process

Visa Sponsorship

Security clearance