HVAC Service Manager
Premistar
Manage HVAC service department, oversee technicians, dispatch, and sales estimating.
20 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kansas City, MO
Field
Company Size
2,423 Employees
Service Specialisms
Commercial HVAC
Plumbing
Building Automation
Mechanical Contracting
Preventive Maintenance
Design/Build Project Services
Energy Services
Controls
Sector Specialisms
Commercial HVAC
Industrial HVAC
Building Automation
Plumbing
Refrigeration
Boiler Services
Sheet Metal Fabrication
Manufacturing Facilities
Role
What you would be doing
service operations
technical support
parts ordering
budget management
training coordination
pm inspections
- Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
- Oversee the accuracy and timeliness of service quotes, work orders, invoices, and time reports.
- Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
- Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.
- Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.
- Hire, develop, and manage dispatch and inside service sales teams.
- Ensure required parts are specified and ordered promptly to meet service deadlines.
- Coordinate with other departments to align service operations with overall company goals.
- Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures.
- Develop and monitor departmental budgets, goals, and objectives to ensure profitability.
- Conduct group and one-on-one meetings with technicians for training, evaluation, and communication; lead or participate in regularly scheduled departmental safety/informational meetings.
- Manage customer contracts and ensure the service team completes PM inspections on schedule.
- Collaborate with other departmental managers to meet company-wide and departmental goals.
- Communicate regularly with dispatch to ensure personnel are scheduled appropriately based on skill level, efficiency, and training needs.
- Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.
- Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.
- Uphold company policies and foster a culture of accountability, professionalism, and continuous improvement.
- Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.
What you bring
hvac experience
leadership
customer service
epa license
hvac certification
microsoft office
- Minimum 10 years of HVAC industry experience
- Strong leadership, communication, and organizational skills.
- Strong customer service and sales acumen.
- Highly organized with the ability to manage multiple priorities.
- Strong background in commercial and industrial HVAC service (not construction or installation).
- Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
- Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required.
- Valid HVAC certification and EPA license.
- Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems.
- Excellent customer service skills.
- Excellent leadership skills to enhance team productivity and uphold high standards of work.
- Excellent verbal and written communication skills, with strong conflict management abilities.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and assignments simultaneously.
- Valid driver’s license with a clean driving record.
- Proficient in-service software and Microsoft Office Suite.
- Technical aptitude with knowledge of local codes and the ability to use available resources to find effective solutions.
- Possess a strong personal desire for improvement, and the ability to motivate HVAC technicians to be better tomorrow than they are today.
- Health, dental, and vision insurance
- Competitive salary and performance-based bonuses
- Paid time off and holidays
- 401(k) with company match
- Company vehicle and phone
- Ongoing training and career development opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
1930 Founded
Year Established
The company traces its roots back to 1930, marking nearly a century of expertise in HVAC and plumbing services.
2022 Rebranded
Year of Rebrand
The company underwent a significant rebrand in 2022, signaling its commitment to growth and service excellence.
250% Revenue Growth
Revenue Surge
Revenue increased by 250% in recent years, driven by strategic acquisitions and expansion efforts.
31 Acquisitions
Key Growth
The company has completed 31 acquisitions under its current leadership, fueling its rapid expansion.
- Evolved into a nationwide powerhouse through decades of strategic acquisitions.
- Delivers commercial HVAC, plumbing, and building-controls services for critical facilities, including industrial, healthcare, education, and government sectors.
- Its blend of capital, expertise, and local leadership roots each acquisition in community trust and technical rigor.
- Unusual scale—combining nearly a century of heritage with modern consolidation to maintain local cultures within a national network.
- A 'People-First' strategy drives collective efforts to enhance lives and maintain critical facilities' functionality.
- Emphasizes ethical practices, prioritizing the well-being of employees, customers, vendors, and local communities.
- Fosters transparent communication, encouraging proactive safety concern reporting.
- Empowers employees through development opportunities, effective recruitment, engagement, and rewards.
- Launched inaugural Sustainability Report covering strategy, initiatives and results.
- Helping customers reduce facility‑related energy consumption and carbon emissions via HVAC upgrades.
- Embedding sustainability as foundational to decisions, risk mitigation and community flourishing.
- Approach pillars: enabling sustainable future, people‑first, responsible business practices.
- Investing in technology, processes and governance to drive efficiency and accountability.
- People‑First strategy emphasizes open, inclusive culture and employee development.
- Recruiting, developing, engaging and rewarding a diverse team to empower professional growth.
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