Service Coordinator - Commercial HVAC

Description

• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Provide initial notification of Workers Compensation claims to insurance carrier.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Track time and attendance for Technicians.
• Coordinate warranty administration process.
• Organize and coordinate inventory process.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Invoice and bill customers.
• Order parts and tracks shipments.
• Maintain OSHA logs.
• Maintains office equipment for service office.
• Address customer inquiries and route questions of technical nature to the appropriate resource.

Requirements

• Strong organization, problem-solving, and customer service skills.
• Strong written and verbal communication skills.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• 3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.
• Experience with Astea or any other service tracking software.
• Bachelor's degree may be considered in lieu of work experience.
• High School Diploma or GED.
• Working knowledge of Microsoft Office Suite.

Benefits

• 401K retirement plan with employer match.
• Tuition Reimbursement after 6 months of continuous service.
• Paid time off and company paid holidays.
• Multiple medical insurance plan options + dental and vision insurance.
• Paid sick time in accordance with the federal, state, and local law.

Training + Development

Interview process

Visa Sponsorship

Security clearance