Description
contract management
compliance
complaint handling
relationship management
data monitoring
performance oversight
Ready to take control of contracts that really matter? You’ll work with managing agents and external companies who look after our properties, holding them to account to ensure our customers receive great services that meet our high standards. You’ll build strong partnerships, solve problems quickly, and protect value for money. If you want a role where your influence counts, this is it.
- Manage contracts with external agents. You’ll keep our properties safe and compliant with legal and regulatory requirements
- Handle complaints and disputes with clear communication
- Build trusted relationships with managing agents and resolve issues quickly
- Use data to monitor performance, drive improvements and influence future decisions
- Monitor contact performance and take action. You’ll influence to achieve successful outcomes and ensure high standards are maintained
Requirements
cih level3
leasehold law
contract compliance
dispute resolution
property management
relationship building
Hybrid working, based from our London (Liverpool St) or Reading office covering the south region
Permanent, Full-time (37.5 hpw)
London (Liverpool Street) or Reading
- Level 3 or higher CIH (Competence and Conduct standard for Social Housing) qualification. Or you must be willing to study and achieve it with our support
- Strong understanding of leasehold legislation and tenancy agreements, able to interpret legal documents. You’re skilled in monitoring contracts and ensuring contractor compliance
- Confidence interpreting legal documents and resolving disputes
- Strong experience managing leasehold properties or working with managing agents
- Ability to build relationships and influence to achieve positive outcomes
Benefits
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
Salary £47,135 to £52,000 per year (depending on skills and experience) plus health cash plan and 34 days leave
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
- Health cash plan saving you (and your children) £1140+ each year, covering dental, opticians, prescriptions and more
- You’ll work Monday to Friday. Our core hours are 9.00 am to 5.30 pm, with flexibility built in to meet the needs of our customers and you!
- Hybrid role with minimum 2 days in the office, remainder of days working in patch or from home
- 2 paid volunteering days each year
- 800+discounts on shops, holidays, days out, tech and more
- Work your way with flexibility to balance life and work
- You need an Enhanced with barring list (we pay for this)
- You need to be able to drive and have access to your own vehicle insured for business purposes. We’ll pay for your mileage
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Training + Development
Information not given or found
