Kelvion designs and manufactures innovative heat exchangers for various industries worldwide.
Lead order management strategy and team to drive revenue and customer satisfaction.
10 days ago ago
Expert & Leadership (13+ years)
Full Time
Knoxville, TN
Office Full-Time
Company Size
4,200 Employees
Service Specialisms
Start‑Up & Onsite Services
Spare Parts & Spare Part Solutions
Repairs, Overhauls & Maintenance
Upgrades & Replacements
Monitoring, Consulting & Training
Sector Specialisms
Data Centres
Blockchain Technology
Hydrogen Production
Heat Pumps
Marine
HVAC
Refrigeration
Food and Beverage Industry
Role
Description
tender review
order management
risk evaluation
client relations
forecast reporting
process development
Communicate with key account managers to identify business growth relationships that assist in revenue generation within assigned verticals.
Build a respectful, professional culture which rewards team and individual success.
Address internal concerns and provide support as needed.
Participate in onsite audits.
Optimize use of allocated resources within business activities.
Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.
Participate in training with sales, engineering, finance, and other applicable departments to increase knowledge of product lines, systems, software, and other information to improve the ability to understand how processes affect the customer and apply that knowledge in customer communications.
Analyze customer information and needs to improve customer relationships. (Customer Satisfaction Tracking)
Oversee creation and implementation of department processes and procedures.
Evaluate risk factors that impact efficiency.
Process requests in (TRAP) Tender Review Approval Process. Support development of sales proposals or tender documents.
Continually evolve the integral operating framework of order management, delivering measurable programs and practices which facilitate high performance outcomes.
Maintain relationships with, clients, partners, and other stakeholders.
Facilitate action plans with senior management on critical issues affecting customer projects / schedules.
Directs staffing, training, and performance evaluations to develop and improve the department.
Support Customer Service team with escalation issues when all other resources have been exhausted.
Assist sales controller with projects relating to contracts, Terms & Conditions, and industry standards reporting.
Directing employees’ work; setting and adjusting rates of pay and hours of work of employees; planning and controlling the budget for department; providing for the safety of the employees; planning the work; determining the techniques to be used; apportioning the work among the workers.
Assist finance with reporting on forecasting and cashflow.
Requirements
collaboration
people management
project management
communication
sap
syteline
Must be able to work with other departments.
Ability to manage 2-6 exempt and non-exempt employees. Carry out management responsibilities in accordance with Kelvion's policies, procedures, and applicable laws. Responsibilities will include interviewing, hiring, and training employees; planning, assigning, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Must have strong communication and negotiation skills, project management, problem solving, active listening, adaptability, leads by example.
Able to make effective and persuasive arguments and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Must be efficient I Microsoft, Syteline or SAP
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Over 100 years
Years of Expertise
The company has a legacy of over a century, showcasing deep industry expertise and a commitment to innovation.
Focus on delivering cutting-edge heat exchange technology to global industries.
A leader in heat exchanger solutions, servicing sectors from energy to marine.
Creates efficient and reliable cooling and heating solutions for industrial applications.
Products ensure sustainability and efficiency in operations across industries.
Heat exchangers are integral to power plants, oil & gas, chemical industries, and transportation systems.
Combines deep industry expertise with a strong commitment to innovation.
Designs heat exchangers to optimize performance while minimizing environmental impact.
Known for advanced engineering and customization capabilities in solving thermal management challenges.
Supports clients with tailored solutions meeting stringent international standards.
Continues to lead with innovative products and services, ensuring energy efficiency and reduced costs.
Culture + Values
Unified global team
Open communication
Customer-centric approach
Commitment to follow-through
Leadership by example
Environment + Sustainability
2040 Carbon Neutrality
CO₂ Reduction Target
Ambitious CO₂ reduction goals set for 2030, with annual improvements to achieve carbon neutrality by 2040.
5.0 MW Solar Power
China Plant Energy Generation
Solar panels at the China plant generate up to 5.0 MW, significantly contributing to energy demands and reducing emissions.