Director of Order Management

Description

• Communicate with key account managers to identify business growth relationships that assist in revenue generation within assigned verticals.
• Build a respectful, professional culture which rewards team and individual success.
• Address internal concerns and provide support as needed.
• Participate in onsite audits.
• Optimize use of allocated resources within business activities.
• Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.
• Participate in training with sales, engineering, finance, and other applicable departments to increase knowledge of product lines, systems, software, and other information to improve the ability to understand how processes affect the customer and apply that knowledge in customer communications.
• Analyze customer information and needs to improve customer relationships. (Customer Satisfaction Tracking)
• Oversee creation and implementation of department processes and procedures.
• Evaluate risk factors that impact efficiency.
• Process requests in (TRAP) Tender Review Approval Process. Support development of sales proposals or tender documents.
• Continually evolve the integral operating framework of order management, delivering measurable programs and practices which facilitate high performance outcomes.
• Maintain relationships with, clients, partners, and other stakeholders.
• Facilitate action plans with senior management on critical issues affecting customer projects / schedules.
• Directs staffing, training, and performance evaluations to develop and improve the department.
• Support Customer Service team with escalation issues when all other resources have been exhausted.
• Assist sales controller with projects relating to contracts, Terms & Conditions, and industry standards reporting.
• Directing employees’ work; setting and adjusting rates of pay and hours of work of employees; planning and controlling the budget for department; providing for the safety of the employees; planning the work; determining the techniques to be used; apportioning the work among the workers.
• Assist finance with reporting on forecasting and cashflow.

Requirements

• Must be able to work with other departments.
• Ability to manage 2-6 exempt and non-exempt employees. Carry out management responsibilities in accordance with Kelvion's policies, procedures, and applicable laws. Responsibilities will include interviewing, hiring, and training employees; planning, assigning, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Must have strong communication and negotiation skills, project management, problem solving, active listening, adaptability, leads by example.
• Able to make effective and persuasive arguments and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Must be efficient I Microsoft, Syteline or SAP

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance