Revenue Metering Officer
Hydro One
Maintain and enhance AMI network software, hardware, and meter data operations
4 days ago ago
Junior (1-3 years)
Full Time
Mississauga, Ontario, Canada
Hybrid
Company Size
9,381 Employees
Service Specialisms
Builder & contractor services
Tree trimming
Temporary disconnect
Underground cable locate
Electrical inspection
New service layout
Service upgrade
Stray voltage assessment
Sector Specialisms
Transmission
Distribution
Industrial
Energy
Commercial
Residential
Telecommunications
Renewable Energy
Role
What you would be doing
hardware installation
software maintenance
data processing
error reporting
client liaison
system testing
- Work with clients across the Corporation to discuss AMI network requirements and new hardware or software facilities.
- Recommend changes to improve system effectiveness. Notify Supervisor of potential or existing problem areas.
- Clarify problem areas with supervisory, as appropriate. Perform printing, receipting, filing, updating and submissions of meter and AMI network device error reports, as required.
- Work with external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection.
- Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.
- Evaluate the effectiveness of designated portions of the AMI network facilities.
- Requires carrying out assigned areas of responsibility under general direction of the supervisor.
- Assist in the evaluation of new or revised AMI network products hardware and software.
- Requires working with internal customers to discuss terms and conditions of contracts for meter data and network services and work out details and resolve problems relating to meter data collection which may become controversial in nature.
- Assist in studies relating to AMI network services hardware or software requirements, efficiency and reliability.
- Supervisor is kept informed on work progress through review of completed regular and specialized work reports/activities
- Assist in the preparation of recommendations for changes to AMI network products and services.
- Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports.
- Problems can occur maintaining software evaluating new or modified software and designing and writing software programs or when evaluating effectiveness of designated portions of the computer facility.
- Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection.
- Work with telecom carriers and vendors of AMI network products and services regarding the installation hardware, software and the resolution of problems.
- Select parameters, generate, test and implement.
- Maintain less complex facility software; such as LAN/WAN facilities software, firmware and other AMI and telecom enabled applications by applying corrections, generating new versions, adjusting parameters and making modifications in order to improve performance and simplify use.
- Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
- Install new vendor supplied network hardware and software solutions.
- Guidance is provided on matters of importance and those cases not covered by standard practices and policies.
- Test and verify the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
- Respond effectively to inquiries associated with planned or unplanned AMI system disruptions to eliminate billing errors and customer complaints.
- Design and write software programs to meet specific requirements including configuration, programming, testing, documenting and implementation.
What you bring
bachelor
amcc
lan/wan
supervisory
programming
6‑years
- Knowledge is normally acquired through the completion of 4 years university training (Grade XII plus 5 years).
- Requires Bachelor degree in electrical engineering to gain an appreciation of design concepts to evaluate software and telecommunications equipment for varying network systems.
- Requires a knowledge of Advanced Metering Control Computer (AMCC) systems, methods and systems analysis and LAN/WAN, voice video and transmission technologies.
- Requires experience with the meter data collection, validation, estimating and editing of meter data and AMI, Advanced Meter Control Computer (AMCC) systems and requirements associated with Measurement Canada.
- Requires experience in a supervisory capacity.
- Requires knowledge of computer programming concepts to design and write software programs to meet customer telecom solutions.
- A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.
- Requires experience to establish a working relationship with users of the services and other contacts to ensure job objectives are accomplished.
- Experience in working to demanding deadlines, high workload and conflicting priorities.
- Requires experience in telecom tariffs and commercial service offerings, carrier organizations, re-sellers etc.
- Requires work to be carried out in the usual business office environment with the occasional requirement to visit.
- Maintain current knowledge of specific areas voice, video, LAN/WAN wired/wireless computer/network technologies. associated with new or revised equipment vendor products, procedures or applications that may be available.
- Requires experience to be familiar with the Hydro One network infrastructure.
- Requires a good knowledge of English to communicate effectively with others and prepare various reports.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
98% Grid Operation
High-Voltage Grid Control
Controls the majority of Ontario's high-voltage electricity transmission network.
1.5M Customers
Customer Reach
Provides electricity to over 1.5 million residents and businesses across Ontario.
$36.7B Assets
Financial Strength
Controls significant infrastructure worth CA$36.7 billion, underscoring its essential role in Ontario's energy sector.
$8.5B Revenues
Annual Performance
Generated CA$8.5 billion in revenue in 2024, reflecting its financial scale and operational efficiency.
- Born in 1999 from the breakup of Ontario Hydro, it inherited a century‑old mission to power rural and urban communities.
- It supports large industrial clients through high-voltage transmission while delivering electricity to homes and businesses.
- Notable for becoming Canada’s first utility to publish a Sustainable Financing Framework, enabling green bonds.
- Despite its essential role, some rural users note long lead times for service—revealing challenges in scale and demand.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Diversity Matters, Equity Builds, Inclusion Connects
- We believe that the background, experience, perspective and talent of each individual enriches our company
- We embrace our differences
- We respect diverse opinions
- We foster an open, collaborative work environment
- We strive for a corporate culture where all employees are valued, respected, feel a sense of belonging, and have equal access to opportunities
- Our employees bring the broadest possible perspectives, generate new ideas and deliver the best possible customer service
41% decrease
GHG Emissions Reduction
Achieved a significant reduction in greenhouse gas emissions compared to a 2018 baseline through improved operational efficiency.
30% reduction
GHG Emissions Target
Committed to reducing greenhouse gas emissions by 30% by 2030, reflecting ambitious climate action goals.
50% EV conversion
Fleet Electrification
Aimed to convert 50% of light-duty vehicles to electric or hybrid by 2025, with plans to reach 100% by 2030.
CAD 2.375B bonds
Sustainable Financing
Raised CAD 2.375 billion in green bonds in 2023 to support sustainability initiatives under a structured framework.
- Reduction of SF₆ emissions and optimized energy efficiency in facilities
- Fleet conversion target: 100% light-duty vehicles to EV/hybrids by 2030
- 44% of sedans and SUVs converted to EVs/hybrids by end of 2024
- 35 charging stations installed to support EV adoption
- 62 hectares of pollinator habitats established
- Exceeding 5% goal in sourcing spend with Indigenous businesses/materials
3.5% Executives
Black Representation
Goal to have 3.5% of Black executives and board directors by 2025 as part of the BlackNorth Initiative.
5% Student Hires
Black Talent Pipeline
Target to achieve 5% of Black student hires by 2025 to support diversity in recruitment.
30% Women Executives
Gender Representation
Commitment to ensure at least 30% of executives and board members identify as women, aligning with the Catalyst Accord.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Employee Resource Groups supporting various identities: Accessibility & Inclusion, Black Employee Resource Circle, Indigenous Network Circle, Men as Allies, Mosaic, People in Energy, Pride One, South Asian Network, Women in Trades, Technology and Engineering
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