Operations Manager

Description

• Oversee day-to-day operations (in part or in whole over time) across a $20-50M P&L, driving growth, profitability, and operational excellence.
• Evaluate and manage deficiency sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
• Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
• Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue/margin performance.
• Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.
• Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
• Lead and develop a team of 50-100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
• Foster a culture of safety, accountability, and collaboration, building strong cross-functional relationships with Sales, HR, Service, and Operations teams.
• The way you coach and develop teammates to think like owners
• Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.
• Lead change initiatives and key projects that strengthen Encore’s operational foundation and customer relationships.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance