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Maintenance Complaints Resolution Manager
Kāinga Ora - Homes And Communities
Managing and resolving maintenance-related customer complaints in a timely manner.
16d ago
NZ$96,227 - NZ$96,227
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Auckland, Auckland, New Zealand
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Property Development
Design
Engineering
Project Management
Construction services
Technical Services
Sector Specialisms
Residential
Urban Development
Construction
Off-site Manufacturing
Housing
Social Housing
Tenancy Management
Role
What you would be doing
What you bring
property/maintenance
customer service
excel
detail-oriented
resilient
communication
- You'll be a clear and effective communicator, with interpersonal and relationship management skills to match.
- You'll be adept at identifying critical risks and issues that can arise from complaints and poor-quality responses.
- Experience/a qualification in a property or maintenance-related field is preferred.
- You'll have a wealth of experience providing excellent customer service and managing customer complaints, remaining professional, composed and resilient in challenging circumstances.
- You'll have good attention to detail.
- Do you have a passion for providing exceptional customer service and resolving customer complaints?
- You'll be confident in the use of Microsoft Excel, with sound data management skills.
- $96,227 salary per annum + 5 weeks paid annual leave + suite of benefits
- Full time, Permanent opportunity based in our Manukau office
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- checks may be conducted if the job is offered
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Company
Overview
Tens of Thousands
Properties Managed
Properties managed across urban and rural areas.
- Born from the merging of several government agencies, they lead the development and management of affordable housing in New Zealand.
- Focus on providing sustainable, high-quality homes while ensuring community well-being and integration.
- Broad portfolio of projects, specializing in large residential developments and neighborhood transformations for better access to services.
- Marked by thoughtful designs that address local needs and contribute to long-term community vitality.
- Collaboration with local councils, iwi, and developers to create thriving, connected communities.
- Upgrading existing properties to improve quality of life for residents.
- Committed to energy-efficient and resilient homes tailored to New Zealand's diverse environmental challenges.
- Manaakitanga – Putting people first: placing people at the heart of decision-making, listening deeply to communities, creating safe, stable housing environments, connecting tenants with tailored support services.
- Mahi Tahi – Achieving more by working together: nurturing genuine relationships with tenants, communities and stakeholders; maintaining transparent communication; working alongside Māori and iwi to develop housing solutions.
- Whānake – Striving for better: delivering homes that exceed standards for sustainability, accessibility and comfort; investing in long-term resilient communities; developing integrated urban projects with essential infrastructure and public spaces.
>70% Carbon Reduction
Operational Carbon Savings
Achieved through Passive House standard pilots in public housing, such as Bader Ventura.
NZ$570 Energy Savings
Per Household
Annual energy savings for homes constructed to the 6 Homestar standard.
- Net‑zero emissions target across housing, infrastructure and operations, aligned with a 1.5 °C trajectory and implementing an internal carbon price.
- Organisation‑wide Environment Strategy structured around four outcomes: emissions avoidance and net‑zero transition; resource use efficiency and circular economy; natural environment enhancement; and climate‑risk mitigation.
- Ten key strategic moves spanning embedding climate risk and mitigation in decision‑making; developing emissions inventories; carbon neutral housing; onsite renewable energy; waste minimisation; low‑carbon urban development; transport mode shift; urban ngahere and waterway restoration.
- Employee‑led networks supporting diversity and inclusion in the workplace.
- Female representation data: (no specific numbers publicly stated on website/LinkedIn).
- No publicly available quantifiable gender‑diversity statistics or formal DEI targets found.
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