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Office Manager
Floor Coverings International
Manage office ops, customer service, scheduling, marketing, and finances.
5d ago
$50,000 - $50,000
Junior (1-3 years), Experienced (8-12 years)
Full Time
Pompano Beach, FL
Field
Company Size
500 Employees
Service Specialisms
Design Consultation
In‑Home Consultation
Product Selection
Measurement & Estimation
Professional Installation
Demo & Disposal
Furniture Removal
Post‑Project Follow‑Up
Sector Specialisms
Residential
Commercial
Role
What you would be doing
quickbooks updating
job costing
salesforce updates
product ordering
job scheduling
lead conversion
- Accurately update QuickBooks daily for all income and expenses.
- Creating raving fans by providing extra-mile service
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- As a job is landed and produced, complete the job costing form with the pertinent details.
- Attend weekly meetings with the owner at scheduled times.
- Follow up on open proposals as needed.
- Support and implement local marketing efforts as needed.
- Schedule the job to meet the schedule of customer and installers.
- Be available to attend training seminars at the owner’s discretion.
- Work weekly and monthly to meet goals.
- Update Salesforce/production board daily with status of job and upcoming schedule.
- Track, prepare, and manage timely payment of business-related expenses.
- Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
- Order all products needed for jobs accurately and follow up on delivery.
- Update the customer with ongoing details of installation and job progress.
- Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
- Make decisions and act in accordance with Floor Coverings International's core values and mission.
- Assist in the development, management & delivery of local marketing tactics.
- Confirm scope of work and compensation with installers prior to start of job.
- Develop trust with customers by living our Core Values all day and every day.
- As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
- Discuss and obtain written permission for any changes in contracted work.
- Submit the GS&R Prep form weekly via email.
- Support and participate in home shows.
- Keep the showroom and office organized and presentable.
- Communicate with installers and customers on start dates and times.
- Resolve customer conflicts.
What you bring
mobile showroom
quickbooks
communication
customer service
independent
organized
- Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
- Strong communication skills, particularly over the phone.
- Experienced in bookkeeping using QuickBooks is a plus.
- Excellent customer service skills
- Able to work independently without supervision.
- Organized, detail-oriented, and able to multi-task.
- No experience is required, but 1-3 years of experience is preferred.
- Paid training.
- Health insurance
- Profit sharing
- Paid time off
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Started as a vision to transform the way people experience flooring, bringing the showroom directly to customers' homes.
- With decades of experience, the company has become a trusted name in flooring solutions across North America.
- Specializes in personalized flooring consultation, offering a wide range of products including hardwood, carpet, tile, and more.
- Helps customers make informed decisions through expert advice and high-quality installations that meet specific needs.
- Focused on providing premium flooring products for both residential and commercial projects, enhancing spaces with style and function.
- A notable factor is their unique mobile showroom service, which makes the entire shopping and installation process convenient.
- Built on a commitment to excellence, the company thrives through local franchises, each bringing tailored flooring expertise to various communities.
- Integrity
- Customer Focus
- Innovation
- Teamwork
- Commitment to Excellence
2050
Net-Zero Goal
Committed to achieving net-zero emissions by 2050.
- Focus on sustainable flooring options.
- Partnerships with manufacturers who prioritize eco-friendly practices.
- Committed to reducing waste in flooring installations and replacements.
- Actively recruits diverse talent to reflect the communities it serves.
- Fosters an inclusive work environment where all employees are valued.
- Promotes gender balance with an increasing number of women in leadership roles.
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