Technical Specialist - Energy Storage Fire Testing

Description

• Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required.
• Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team.
• Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction.
• Explains the different product certifications programs available to clients and the requirements for control of production.
• Performs certification projects and project reviews (CB, Full & Category) as required to maintain technical qualifications.
• Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff.
• Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned.
• Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations.
• Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team.
• Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client’s requests.
• Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work.
• Provides technical guidance and mentoring for Energy Storage fire testing
• Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc.
• Performs project management on active projects in testing laboratory to ensure maximum throughput and customer satisfaction
• Mentors junior certifiers and lab staff as required
• In partnership with the New Account Managers & Strategic Account Managers, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services.
• Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager.
• Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process.
• Maintains accurate and complete client files for the assigned customers and territory, including the input of new/existing client information into the sales database. Additional reporting may be requested as needed.

Requirements

• Sales or Marketing experience preferred
• Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals.
• Excellent listening and retention skills.
• Strong organization, creativity and project management skills to plan for projects, events and conferences.
• Problem resolution skills, to deliver high quality and timely services.
• Initiate and ability to develop new customer contacts.
• Bachelor's Degree in Engineering, Registration as a Professional Engineer desirable, with six or more years of experience in energy storage industry; or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry
• Responsive and pleasant when dealing with external and internal customers, peers and co-workers.
• Ability to work independently.
• Mentoring skills.
• Computer proficiency (word processing).
• Extensive knowledge of standards relating to energy storage fire testing
• High level of communication skills (verbal and written).
• Public speaking - oral and written proposal and presentations.
• Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events.
• High level of initiative to meet or exceed targeted goals with minimal supervision.
• Independent sales generation and/or customer account management (telemarketing, marketing, sales).
• Knowledge of CSA Group programs and services
• Knowledge of CSA Group, UL and IEC standards pertaining to energy storage; variety of test procedures
• Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers’ needs.
• Is able to explain test rationale and outcomes to customers.
• Strong problem-solving ability; detail oriented.

Benefits

• Flexible in schedule and time management.

Training + Development

Interview process

Visa Sponsorship

Security clearance