Aftermarket Parts Manager

The manager will directly supervise Inside/Outside Sales Representatives and Warehouse staff, ensuring alignment with Hobbs’ aftermarket growth objectives. This is a critical leadership role responsible for building a sustainable, profitable, and scalable aftermarket parts business in the region.

The Aftermarket Parts Manager will lead Hobbs & Associates’ East Tennessee Aftermarket Parts Division, overseeing operations in Knoxville, Chattanooga, and the Tri-Cities. This role requires a hands-on leader who can drive sales growth, manage staffing, oversee facilities, and ensure smooth operational transitions, all while maintaining a customer-first approach.

• Lead migration from REA system to FACTS warehouse module.
• Provide leadership for potential future warehouse expansions across East Tennessee.
• Oversee replacement equipment stocking (Bard wall-mount, ClimateMaster WSHPs, Lennox rooftops, LG mini-splits, accessories).
• Develop and implement stocking strategies for high-demand parts (AAON, York chiller, LG, VFDs, refrigerants, any other required parts.
• Coordinate physical inventory counts, data migration, and vendor setup.
• Clearly define account assignments to eliminate overlap and maximize accountability.
• Oversee build-out and transition into a new 7,500 sq. ft. Knoxville warehouse.
• Partner with Equipment Sales & Service Channels to identify replacement equipment prospects.
• Resolve operational issues (phone systems, warehouse processes) in advance of relocation.
• Conduct annual performance reviews, set development goals, and align team performance with organizational objectives.
• Work closely with Operations Manager to train staff and standardize processes.
• Implement structured pricing models (good / better / best) for competitiveness and margin protection.
• Ensure closure of open orders in legacy systems.
• Establish reliable delivery/courier solutions.
• Ensure inventory availability while balancing cost and profitability.
• Manage budgets, including capital expenditures for forklifts, racking, and logistics needs.
• Lead recruiting, interviewing, onboarding, and training of new hires.
• Directly manage Inside/Outside Sales and Warehouse staff.
• Strengthen sales initiatives to capture aftermarket business opportunities.

• Knowledge of HVAC equipment and parts (similar and/or equivalent to AAON, York, LG, Bard, ClimateMaster, Lennox).
• Proven experience in HVAC aftermarket parts sales, distribution, or management.
• Customer-focused mindset with ability to balance sales growth and margin protection.
• Strong leadership and team development skills.
• Experience with warehouse operations, logistics, and ERP systems (FACTS preferred).
• Excellent organizational, budgeting, and project management skills.

• Bonus: Eligible for 10% of year-over-year Gross Profit growth (invoiced basis, annual payout).
• Equipment: Company laptop and cell phone provided.
• Base Salary: $TBD annually.
• Expenses: Eligible for business expense reimbursement.
• Benefits: Medical, dental, vision, life insurance, disability, retirement savings (401k after 6 months), PTO carryover from prior plan, optional coverages (critical illness, accident, pet insurance).