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Customer Support Data Center Technician - Cohort Hiring Q1' 2026 – Military Talent Programs
Equinix
24d ago
$53,000 - $96,000
Entry-level
Full Time
Chicago, IL
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
What you would be doing
on-site support
installation planning
problem solving
infrastructure assessment
network troubleshooting
connectivity testing
- Provide professional, helpful on-site customer support
- Final evaluation will assess learning outcomes and program effectiveness
- Follow detailed installation plans and wiring diagrams
- Collaborate with cross-functional teams to resolve technical challenges
- Identify and report infrastructure capacity or cabling concerns
- Support dispatching, inventory checks, and alarm escalations as needed
- Troubleshoot network and equipment issues; escalate when necessary
- Manage and resolve customer support requests and service tickets
- Coordinate with vendors and internal teams to ensure timely execution
- Maintain detailed documentation of all work performed
- Install structured cabling (fiber and copper), cable trays, cages, and cabinets
- Perform quality checks on own and team installations
- Communicate clear timelines and progress updates
- Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
- Enhance customer service and communication skills in a technical environment
- Escort customers and vendors for access and safety compliance
- Accurately track tasks using the ticketing system
- Contribute to team projects and installations
- Perform “rack and stack” installations of customer equipment
What you bring
fiber and coaxial
high school
mos/nec
data center
wiring schematics
attention to detail
- Experience with fiber and coaxial terminations preferred
- Deepen technical expertise in data center infrastructure and operations
- Ability to read wiring schematics and installation plans
- High school diploma or equivalent
- Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
- Technical or Non-Technical MOS, NEC, or AFSC
- Strong attention to detail and documentation skills
- 2–4 years of experience in technical support, IT, telecom, or data center operations
- Comfortable working in a physical, hands-on environment
- Understand project coordination and cross-functional collaboration
- Interns will follow a customized Education/Training Plan
- Gain experience in structured cabling, network testing, and troubleshooting
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
- World’s largest provider of data center and interconnection services.
- Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
- Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
- Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
- At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
- Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
- Thriving workplace where every colleague is valued and respected for who they are and what they contribute
- Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
- Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
- Programs to enhance workplace experience and attract high‑performing talent
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
- Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
- Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
- Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
- Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
- Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
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