Service Desk Technician II - Dallas Regional Office at Dominium in Dallas, TX | Kablio

Role

Description

incident escalation

technical troubleshooting

asset management

desk support

customer service

documentation

Escalates incidents when necessary and verify timely follow-up and resolution of open issues.
Handles additional projects as assigned.
Accesses and contribute to knowledge bases and other resources to aid in problem resolution.
Troubleshoots and resolves advanced technical issues, including malware and performance problems.
Configures and manages IT assets and maintain accurate documentation of support procedures.
Adheres to corporate and departmental standards, policies, and procedures to maintain data integrity and security.
Performs post-resolution follow-ups to ensure user satisfaction.
Provides deskside support for in-office staff and remote support for property and remote staff.
Prioritizes and schedules problem resolution tasks to ensure timely handling of issues.
Provides exceptional customer service to ensure users can effectively use systems to achieve business goals.
Records, tracks, and documents the problem-solving process through to resolution, including detailed end-user information.
Assists with PC setup, rebuilding, and configuration, including hardware and software upgrades.

Requirements

intune

active directory

it degree

windows

networking

service desk

Ability to setup and troubleshoot remote DSL and Cable installations and install and troubleshoot wireless routers at our remote sites.
Familiarity with Intune, Microsoft Exchange and Active Directory environments a plus.
Two (2) year IT degree or related combinations of education and experience, related IT certifications preferred.
Must have a solid working knowledge of various Windows operating systems, MS Office products and email packages.
Excellent communication (written and verbal) and customer service skills.
General working knowledge of networking and server concepts.
Ability to multitask and advanced ability in troubleshooting and solving problems.
2-3 years of service desk experience preferred, and familiar with incident management.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1972

Year Established

The company has been operational since its founding in 1972, establishing a strong presence in the affordable housing sector.

Over 1,400 employees

Workforce Size

With over 1,400 employees, the company operates across multiple states, driving growth in affordable housing.

Thousands of residential units

Portfolio Scale

The company manages thousands of residential units across urban and suburban locations in the U.S.

Over 40 Years

Experience in Affordable Housing

Over 40 years of experience in creating and revitalizing affordable housing communities.

Creates and manages high-quality residential communities.
Develops both market-rate and affordable housing projects.
Partners with local governments, non-profits, and stakeholders to provide housing solutions.
Engages in commercial real estate developments alongside residential projects.
Balances quality with affordability, maintaining leadership in its field.

Culture + Values

Entrepreneurial Innovation: We are never satisfied with the status quo. We use creative problem-solving to consistently improve and consider failure an opportunity to quickly learn and adapt.
Developing People: We know that people drive our success at every turn. We are committed to helping our employees grow, which ultimately contributes to the enduring value we create.
Growth Mindset: We believe in the art of the possible, and that we can be better tomorrow than we are today. We are determined to overcome obstacles and are relentless in the face of failure.
Execution: We know that excellence is a product of execution and take pride in delivering on our commitments. We know that strong execution builds trust with all our key stakeholders.

Environment + Sustainability

53% Carbon Reduction

Carbon Emissions Reduction

The company reduced carbon emissions from power generation by 53% compared to the 2005 baseline.

50% Methane Cut

Methane Emissions Reduction

Methane emissions were reduced by 50% compared to the 2010 baseline.

9,000 MW Solar Power

Solar Energy Capacity

The company operates 9,000 MW of solar energy capacity, capable of powering 2.25 million homes.

12,000 MW Renewables

Total Renewable Capacity

The company operates 12,000 MW of renewable energy capacity, including solar and wind.

Committed to achieving Net Zero carbon and methane emissions by 2050.
Scope 1-3 emissions target includes direct, purchased-power, fuel, and customer-use emissions.
Installed utility meters in 16 facilities across 3 states in 2023 for real-time energy and water tracking.
Reduced landfill waste by 33% at supply-chain warehouses (vs. 2020); diverted >270,000 lb of wood since 2022.
Recycled >100,000 lb of food scraps and compostable containers in 2023; diverted 96% of FFE from landfills across three office renovations.
55 energy-water-waste initiatives earned A-minus from CDP for Climate, Water Security and Supplier Engagement in 2023.

Inclusion & Diversity

Articles

About Us

Careers

Our Work

Role

Description

incident escalation

technical troubleshooting

asset management

desk support

customer service

documentation

Escalates incidents when necessary and verify timely follow-up and resolution of open issues.
Handles additional projects as assigned.
Accesses and contribute to knowledge bases and other resources to aid in problem resolution.
Troubleshoots and resolves advanced technical issues, including malware and performance problems.
Configures and manages IT assets and maintain accurate documentation of support procedures.
Adheres to corporate and departmental standards, policies, and procedures to maintain data integrity and security.
Performs post-resolution follow-ups to ensure user satisfaction.
Provides deskside support for in-office staff and remote support for property and remote staff.
Prioritizes and schedules problem resolution tasks to ensure timely handling of issues.
Provides exceptional customer service to ensure users can effectively use systems to achieve business goals.
Records, tracks, and documents the problem-solving process through to resolution, including detailed end-user information.
Assists with PC setup, rebuilding, and configuration, including hardware and software upgrades.

Requirements

intune

active directory

it degree

windows

networking

service desk

Ability to setup and troubleshoot remote DSL and Cable installations and install and troubleshoot wireless routers at our remote sites.
Familiarity with Intune, Microsoft Exchange and Active Directory environments a plus.
Two (2) year IT degree or related combinations of education and experience, related IT certifications preferred.
Must have a solid working knowledge of various Windows operating systems, MS Office products and email packages.
Excellent communication (written and verbal) and customer service skills.
General working knowledge of networking and server concepts.
Ability to multitask and advanced ability in troubleshooting and solving problems.
2-3 years of service desk experience preferred, and familiar with incident management.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1972

Year Established

The company has been operational since its founding in 1972, establishing a strong presence in the affordable housing sector.

Over 1,400 employees

Workforce Size

With over 1,400 employees, the company operates across multiple states, driving growth in affordable housing.

Thousands of residential units

Portfolio Scale

The company manages thousands of residential units across urban and suburban locations in the U.S.

Over 40 Years

Experience in Affordable Housing

Over 40 years of experience in creating and revitalizing affordable housing communities.

Creates and manages high-quality residential communities.
Develops both market-rate and affordable housing projects.
Partners with local governments, non-profits, and stakeholders to provide housing solutions.
Engages in commercial real estate developments alongside residential projects.
Balances quality with affordability, maintaining leadership in its field.

Culture + Values

Entrepreneurial Innovation: We are never satisfied with the status quo. We use creative problem-solving to consistently improve and consider failure an opportunity to quickly learn and adapt.
Developing People: We know that people drive our success at every turn. We are committed to helping our employees grow, which ultimately contributes to the enduring value we create.
Growth Mindset: We believe in the art of the possible, and that we can be better tomorrow than we are today. We are determined to overcome obstacles and are relentless in the face of failure.
Execution: We know that excellence is a product of execution and take pride in delivering on our commitments. We know that strong execution builds trust with all our key stakeholders.

Environment + Sustainability

53% Carbon Reduction

Carbon Emissions Reduction

The company reduced carbon emissions from power generation by 53% compared to the 2005 baseline.

50% Methane Cut

Methane Emissions Reduction

Methane emissions were reduced by 50% compared to the 2010 baseline.

9,000 MW Solar Power

Solar Energy Capacity

The company operates 9,000 MW of solar energy capacity, capable of powering 2.25 million homes.

12,000 MW Renewables

Total Renewable Capacity

The company operates 12,000 MW of renewable energy capacity, including solar and wind.

Committed to achieving Net Zero carbon and methane emissions by 2050.
Scope 1-3 emissions target includes direct, purchased-power, fuel, and customer-use emissions.
Installed utility meters in 16 facilities across 3 states in 2023 for real-time energy and water tracking.
Reduced landfill waste by 33% at supply-chain warehouses (vs. 2020); diverted >270,000 lb of wood since 2022.
Recycled >100,000 lb of food scraps and compostable containers in 2023; diverted 96% of FFE from landfills across three office renovations.
55 energy-water-waste initiatives earned A-minus from CDP for Climate, Water Security and Supplier Engagement in 2023.

Inclusion & Diversity

Articles

About Us

Careers

Our Work