Business Process Expert at Scottish Power in United Kingdom, Glasgow | From GBP44,695 | Kablio

Role

Description

stakeholder mgmt

problem solving

kpi management

team leadership

process improvement

Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service, Regulation, Sales, COE, etc. Deputise for the Operations Manager as required
Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.
Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.

Requirements

power bi

python

sql

sap

leadership

communication

Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
Operational Analysis: With a background in business administration, operations management, or a related field, you’re equipped to dissect and refine complex processes.
Experience in Operations processes management
Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
Proficient in Power BI, Python & SQL as well as SAP & MS Office
Experience in stakeholder engagement
Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes, and support data-driven decision-making.

Benefits

Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Cycle to Work scheme and Public Transport Season Ticket Loans
Electric Vehicle Schemes – to help you transition to green/clean driving
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Technology Vouchers – save more and spread the cost of your technology purchases

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company will support necessary immigration requirements for non‑citizen applicants.

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks

Role

Description

stakeholder mgmt

problem solving

kpi management

team leadership

process improvement

Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service, Regulation, Sales, COE, etc. Deputise for the Operations Manager as required
Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.
Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.

Requirements

power bi

python

sql

sap

leadership

communication

Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
Operational Analysis: With a background in business administration, operations management, or a related field, you’re equipped to dissect and refine complex processes.
Experience in Operations processes management
Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
Proficient in Power BI, Python & SQL as well as SAP & MS Office
Experience in stakeholder engagement
Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes, and support data-driven decision-making.

Benefits

Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Cycle to Work scheme and Public Transport Season Ticket Loans
Electric Vehicle Schemes – to help you transition to green/clean driving
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Technology Vouchers – save more and spread the cost of your technology purchases

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company will support necessary immigration requirements for non‑citizen applicants.

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks