IT Executive Support Specialist

Description

• Expedite issue resolution for executives by coordinating across IT teams.
• Troubleshoot moderate to complex hardware, software, network, and operating system issues.
• Take ownership of issues to ensure timely resolution according to SLA.
• Provide on-call support during non-business hours when needed.
• Accurately document details of issues, troubleshooting, and resolutions.
• Collaborate with various groups to understand their technology needs and challenges.
• Maintain accurate inventory of IT assets.
• Expedite issue resolution by coordinating with team members and management.
• Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
• Lead projects to improve IT operations and systems.
• Identify appropriate assignment groups and transfer tickets accordingly.
• Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
• Maintain knowledge base articles to assist other technicians.
• Be the primary point of contact and escalation for Executive and C-suite users.
• Provide remote support for systems and applications.
• Analyze, diagnose, and resolve moderately complex end-user problems.

Requirements

• Excellent written and verbal communication abilities.
• Logitech Tap and Crestron device experience a plus
• Experience supporting the deployment and changes of networking infrastructure.
• Ideally 5+ years of experience in enterprise IT support
• Expert knowledge of Windows 10/11, Office 365, iOS, device management.
• Experience with disk imaging including PXE booting devices using SCCM.
• Strong leadership and project management skills.
• Respectful and team oriented
• Experience working with ticket management systems (FreshService experience a plus).
• Strong teamwork skills to collaborate effectively with other team members.
• Innovative & adaptable
• Ability to meet physical demands of role.
• Ideally 3+ years of experience working directly with C-Suite Executive’s, Presidents, and VPs
• Ability to manage executive relationships with poise and professionalism.
• Strong problem solving and advanced troubleshooting skills.
• Detail-oriented with strong documentation skills.
• Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience with SCCM, Azure AD, Active Directory, O365
• Expertise supporting Microsoft Teams, conference rooms, and boardroom
• Ideally 5+ years supporting Windows and iOS environments in large enterprises

Benefits

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance